ICICI BANK Relationship Manager (ICICI Ascend Program- 2020) Interview Questions & Experience Guide

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: Applied through the ICICI Ascend Program in 2020.

Interview Rounds:

  • Round 1 - HR Interview:

    • Questions Asked: General questions about my background, interest in banking, and why I wanted to join ICICI Bank.
    • Your Approach: I focused on highlighting my communication skills and enthusiasm for the banking sector.
    • Outcome: Cleared the round and moved to the next stage.
  • Round 2 - Technical Interview:

    • Questions Asked: Questions about basic banking concepts, customer relationship management, and situational scenarios.
    • Your Approach: I prepared by revising banking fundamentals and practiced answering situational questions.
    • Outcome: Successfully cleared this round.
  • Round 3 - Final HR Discussion:

    • Questions Asked: Discussed the offer details, role expectations, and joining process.
    • Your Approach: I ensured clarity about the role and asked relevant questions about the program.
    • Outcome: Received the offer letter.

Preparation Tips:

  • Brush up on basic banking terms and concepts.
  • Practice situational and behavioral questions.
  • Be clear about your career goals and how they align with the role.

Conclusion:
The interview process was smooth, but the joining process was slower than expected. The HR team was not very responsive to queries, and the joining date mentioned in the offer letter passed without receiving the employee ID. Overall, the experience was good, but the post-offer communication could be improved.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Application Process: Applied through the ICICI Ascend Program for 2020. The application was straightforward, and the process was well-organized.

Interview Rounds:

  • Round 1 - HR Interview:
    • Questions Asked: The interviewer was seamless and friendly, making the conversation feel natural. Questions revolved around my awareness and interest in the role, my understanding of the banking sector, and my motivation for applying.
    • Your Approach: I ensured I was well-prepared with knowledge about ICICI Bank and the Ascend Program. I answered honestly and confidently, treating the interview more like a conversation.
    • Outcome: The interviewer seemed satisfied with my responses, and I felt assured and confident throughout the process.

Conclusion:

The overall experience was positive and less intimidating than expected. The interviewer made me feel comfortable, which helped me perform better. My advice for future candidates is to research the company and role thoroughly, stay confident, and treat the interview as a two-way conversation. It’s also important to ask questions to show genuine interest in the position.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Location not specified]

Application Process: Applied through the ICICI Ascend Program in 2020. The details of the application process (e.g., online, campus placement) were not specified.

Interview Rounds:

  • Round 1 - Group Discussion:

  • Questions Asked: A topic was given for group discussion, and 2 minutes were provided to think before the discussion started.

  • Your Approach: Prepared key points during the thinking time and actively participated in the discussion, ensuring clarity and relevance.

  • Outcome: Successfully cleared the round.

  • Round 2 - Personal Interview:

  • Questions Asked: Questions about my introduction, background, and details from my CV.

  • Your Approach: Answered confidently, focusing on my strengths and aligning my responses with the role’s requirements.

  • Outcome: Cleared the round and received a confirmation email a few days later.

Preparation Tips:

  • Practice group discussions on diverse topics to improve articulation and participation.
  • Be thorough with your CV and prepare to explain every detail mentioned in it.
  • Stay confident and composed during the interview.

Conclusion:
The overall experience was smooth and well-structured. The key to success was active participation in the group discussion and clear communication during the personal interview. For future candidates, I’d recommend practicing group discussions and being well-prepared to discuss their CV in detail.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Location not specified]

Application Process: The application was likely submitted through the ICICI Bank career portal or a campus placement drive, though the exact method wasn’t detailed.

Interview Rounds:

  • Round 1 - HR Interview:

    • Questions Asked: The interviewer focused on understanding the candidate’s motivation for applying to the ICICI Ascend Program, their knowledge of the banking sector, and their interpersonal skills. Questions like “Why do you want to join ICICI Bank?” and “How do you handle customer relationships?” were asked.
    • Your Approach: The candidate emphasized their passion for banking and customer service, aligning their answers with the role’s requirements. They also highlighted relevant experiences, such as internships or projects, to showcase their suitability.
    • Outcome: The candidate successfully cleared this round, receiving positive feedback on their communication skills and enthusiasm.
  • Round 2 - Technical Interview:

    • Questions Asked: This round tested the candidate’s understanding of banking products, financial concepts, and problem-solving abilities. Questions included “Explain the difference between a savings account and a current account” and “How would you handle a dissatisfied customer?”
    • Your Approach: The candidate provided clear, concise answers, using examples to demonstrate their knowledge. For situational questions, they outlined a structured approach to problem-solving.
    • Outcome: The candidate passed this round, with the interviewer appreciating their practical understanding of banking operations.
  • Round 3 - Final HR/Managerial Interview:

    • Questions Asked: This round was more in-depth, focusing on the candidate’s long-term career goals, leadership potential, and alignment with ICICI Bank’s values. Questions like “Where do you see yourself in 5 years?” and “How would you contribute to the Ascend Program?” were posed.
    • Your Approach: The candidate articulated a clear career trajectory, linking their aspirations to the opportunities offered by the Ascend Program. They also emphasized their adaptability and willingness to learn.
    • Outcome: The candidate was selected for the role, with the interviewers commending their vision and fit for the program.

Preparation Tips:

  • Brush up on basic banking concepts and financial products.
  • Practice situational and behavioral questions to articulate responses clearly.
  • Research ICICI Bank’s values and recent initiatives to align answers with the company’s culture.

Conclusion:
The overall interview experience was positive, with the seasoned interviewers making the process smooth and insightful. The candidate felt well-prepared and appreciated the opportunity to showcase their skills. For future candidates, they advise thorough preparation on banking fundamentals and staying confident throughout the process.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: The application process was conducted virtually and took approximately one month to complete.

Interview Rounds:

  • Round 1 - Virtual Interview:
  • Questions Asked: The questions were primarily focused on understanding my motivation for joining ICICI Bank, my knowledge about the Relationship Manager role, and my long-term career goals.
  • Your Approach: I prepared by researching the bank’s values, the Ascend Program, and the responsibilities of a Relationship Manager. I also practiced answering behavioral questions to articulate my thoughts clearly.
  • Outcome: I successfully cleared this round and moved to the next stage.

Preparation Tips:

  • Research the company’s culture, values, and the specific role you’re applying for.
  • Practice behavioral questions to improve clarity and confidence in your responses.
  • Understand the banking sector and the challenges a Relationship Manager might face.

Conclusion:
The overall experience was smooth and well-organized. The virtual setup was convenient, and the interviewers were supportive. If I could do anything differently, I would focus more on industry trends to showcase deeper knowledge. For future candidates, my advice is to be genuine in your responses and demonstrate a clear understanding of the role and the organization.

Company Name: ICICI BANK

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: [Not specified]

Interview Rounds:

  • Round 1 - Interview:
  • Questions Asked: The interview was quite easy and took only about 15 minutes. The company maintained a very professional demeanor.
  • Your Approach: [Not specified]
  • Outcome: The candidate decided not to join the job due to lower-than-expected salary and inflexibility regarding location changes.

Preparation Tips:
[Not specified]

Conclusion:
The interview process was smooth and professional, but the offered salary did not meet expectations, and the company was unwilling to accommodate location preferences. Ultimately, the candidate chose not to accept the position.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: The interview process was conducted smoothly via Webex meetings. There were two panelists: one for the technical round and the other for the HR round.

Interview Rounds:

  • Round 1 - Technical Interview:

    • Questions Asked: [Details not provided]
    • Your Approach: [Details not provided]
    • Outcome: [Details not provided]
  • Round 2 - HR Interview:

    • Questions Asked: [Details not provided]
    • Your Approach: [Details not provided]
    • Outcome: [Details not provided]

Preparation Tips:
[No specific tips provided]

Conclusion:
[No conclusion provided]

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Application Process: Applied through the ICICI Ascend Program recruitment drive. The process involved submitting an online application followed by interview rounds.

Interview Rounds:

  • Round 1 - HR Interview:

    • Questions Asked:
      • Tell me about yourself.
      • Why do you want to join ICICI Bank?
      • How do you handle customer relationships?
      • Describe a challenging situation at work and how you resolved it.
    • Your Approach: I focused on highlighting my interpersonal skills, customer-centric approach, and problem-solving abilities. I also aligned my answers with the bank’s values and the role’s requirements.
    • Outcome: Cleared the round successfully.
  • Round 2 - Technical Interview:

    • Questions Asked:
      • What are the latest RBI guidelines affecting retail banking?
      • How do you assess the industry outlook for the banking sector?
      • Explain your work experience and how it prepares you for this role.
    • Your Approach: I prepared by reviewing recent RBI circulars and industry reports. I linked my past work experience to the role, emphasizing my ability to manage relationships and understand financial products.
    • Outcome: The interviewers appreciated my knowledge and clarity. I was selected for the role.

Preparation Tips:

  • Stay updated with the latest RBI guidelines and banking trends.
  • Practice articulating your work experience in a way that aligns with the role.
  • Be confident and clear in your communication.

Conclusion:
The interview process was smooth and well-structured. Being prepared with industry knowledge and confidently presenting my experience helped me succeed. For future candidates, I’d recommend thorough preparation and a clear understanding of the role’s expectations.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: Applied through the ICICI Ascend Program in 2020. The process involved submitting an application and undergoing subsequent interview rounds.

Interview Rounds:

  • Round 1 - HR Interview:
    • Questions Asked:
      • Questions focused on sales experience and handling hardcore sales targets.
      • Inquiries about daily sales reporting and the ability to work long hours (12-hour shifts, including meetings until 9 PM).
    • Your Approach:
      • Emphasized prior experience in sales and ability to meet targets.
      • Highlighted adaptability to long working hours and commitment to the role.
    • Outcome:
      • Progressed to the next round.

Preparation Tips:

  • Focus on preparing for sales-related questions, especially those about meeting targets and handling pressure.
  • Be ready to discuss your experience with long working hours and adaptability in a demanding environment.

Conclusion:
The interview was heavily focused on sales and the demanding nature of the role. It’s important to showcase your resilience and ability to thrive under pressure. If you’re comfortable with long hours and sales-driven environments, this role could be a good fit.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Location not specified]

Application Process:
I applied for the position through a digital process, which was very convenient. The interview was scheduled as per my convenience, and I was impressed with the technology and engagement methods used. The HR team was also accommodating, allowing me to serve my notice period at my previous company.

Interview Rounds:

  • Round 1 - HR Interview:

    • Questions Asked: The HR round was smooth, focusing on my past experience, reasons for applying to ICICI Bank, and how I would handle the responsibilities of a Relationship Manager.
    • Your Approach: I highlighted my relevant experience and my enthusiasm for the role, emphasizing my customer service skills and ability to build relationships.
    • Outcome: I cleared this round successfully.
  • Round 2 - Technical/Behavioral Interview:

    • Questions Asked: This round delved deeper into my understanding of banking products, sales strategies, and how I would handle client interactions. There were also situational questions to assess my problem-solving skills.
    • Your Approach: I prepared by revising banking basics and practiced answering situational questions. I also shared examples from my past work to demonstrate my skills.
    • Outcome: I passed this round as well.
  • Round 3 - Final HR Discussion:

    • Questions Asked: This was more of a formality, discussing salary expectations, joining timelines, and any other queries I had.
    • Your Approach: I was transparent about my expectations and asked clarifying questions about the role and growth opportunities.
    • Outcome: I received the offer letter shortly after this round.

Preparation Tips:

  • Brush up on basic banking concepts and products.
  • Practice situational and behavioral questions to showcase your problem-solving and interpersonal skills.
  • Be clear about your career goals and how this role aligns with them.

Conclusion:
Overall, the interview process was well-organized and candidate-friendly. The HR team was supportive, and the rounds were structured to assess both technical and behavioral competencies. I would advise future candidates to be confident, prepare thoroughly, and be genuine in their responses.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Application Process: Applied through the ICICI Ascend Program for the 2020 batch.

Interview Rounds:

  • Round 1 - HR Interview:
    • Questions Asked: The interviewer asked irrelevant and unprofessional questions. The candidate described the experience as a waste of time.
    • Your Approach: Despite the unprofessional behavior, the candidate remained patient and waited for the interview to proceed.
    • Outcome: The candidate did not pass the round and strongly advises others to reconsider applying due to the poor interview experience.

Conclusion:
The overall experience was highly disappointing due to the unprofessionalism of the HR team and the rudeness of the interviewer. The candidate advises future applicants to avoid wasting their time with ICICI Bank for this role.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: [Details not provided]

Interview Rounds:

  • Round 1 - Interview:
    • Questions Asked:
      • Details about the courses I completed.
      • Which career option I considered the best for myself.
    • Your Approach:
      • I discussed my educational background and how it aligns with the role.
      • I shared my perspective on why the Relationship Manager role is a good fit for my skills and career goals.
    • Outcome:
      • The interview went well, and I felt confident about my responses.

Preparation Tips:

  • Focus on understanding the role and how your skills align with it.
  • Be prepared to discuss your educational background and career aspirations in detail.

Conclusion:
Overall, it was a great learning experience. The interview helped me reflect on my career choices and boosted my confidence. I would advise future candidates to thoroughly research the role and be clear about their career goals before the interview.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Location not specified]

Application Process: Applied through the ICICI Ascend Program in 2020. The application process involved submitting details online, followed by an interview call.

Interview Rounds:

  • Round 1 - HR Interview:
    • Questions Asked:
      1. Tell me something about yourself.
      2. What are your strengths and weaknesses?
      3. What is your location preference?
      4. Can you share an experience where you solved a problem?
      5. What are your salary expectations?
    • Your Approach:
      • For the introduction, I kept it concise, focusing on my educational background and relevant skills.
      • For strengths, I highlighted my communication and problem-solving skills, and for weaknesses, I mentioned being a perfectionist but working on it.
      • I was honest about my location preference, stating my willingness to relocate if required.
      • For the problem-solving question, I shared a real-life example from my internship.
      • For salary expectations, I researched the industry standard and gave a reasonable range.
    • Outcome: Cleared the round and moved to the next stage.

Preparation Tips:

  • Research common HR questions and prepare structured answers.
  • Be honest and confident while answering.
  • Practice speaking about your experiences and skills beforehand.

Conclusion:
The interview was straightforward, and the HR was very supportive. I felt prepared because I had rehearsed common questions. My advice to future candidates is to stay calm, be genuine, and do some background research about the role and company.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Location not specified]

Application Process: Applied through the ICICI Ascend Program for the Relationship Manager role.

Interview Rounds:

  • Round 1 - Technical & HR Interview:
    • Questions Asked: Basic questions related to accounts and finance. The interview was straightforward and focused on assessing foundational knowledge in these areas.
    • Your Approach: Prepared by revising basic accounting and finance concepts to ensure clarity and confidence in answering.
    • Outcome: The round went well, and the feedback was positive.

Preparation Tips:

  • Focus on brushing up basic accounting and finance concepts.
  • Practice answering HR questions to ensure clarity and confidence in communication.

Conclusion:
The overall experience was smooth and straightforward. The interviewers were friendly, and the questions were basic. For future candidates, I’d recommend being thorough with foundational finance and accounting topics and staying calm during the interview.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: [Details not provided]

Interview Rounds:

  • Round 1 - HR Interview:

  • Questions Asked: [Details not provided]

  • Your Approach: [Details not provided]

  • Outcome: The round was comfortable and the HR team was supportive.

  • Round 2 - Technical/Behavioral Interview:

  • Questions Asked: [Details not provided]

  • Your Approach: [Details not provided]

  • Outcome: The process was smooth and the team made the candidate feel at ease.

Conclusion:

The overall interview experience was positive, with a comfortable and supportive environment created by the HR team. The candidate appreciated the professionalism and warmth of the interviewers. Good wishes were extended to the entire team for their efforts.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Location not specified]

Application Process: Applied through the ICICI Ascend Program recruitment drive.

Interview Rounds:

  • Round 1 - HR Interview:
    • Questions Asked:
      • Tell me about yourself.
      • Introduce yourself.
      • Walk me through your CV.
      • What is your family background? Please describe briefly.
      • Tell me about your project work.
      • Why do you want to work for ICICI Bank?
      • What do you know about ICICI Bank, and how is it different from other private sector banks in India?
      • Tell me all about your strengths and weaknesses.
      • Describe a situation where you applied both your strengths and weaknesses optimally.
      • What are your personal and professional short-term goals?
    • Your Approach: I prepared a concise introduction, focusing on my academic background, relevant projects, and why I was interested in banking. I researched ICICI Bank thoroughly to highlight its unique aspects. For strengths and weaknesses, I chose relatable examples and tied them to the role.
    • Outcome: Successfully cleared the round.

Preparation Tips:

  • Research the company thoroughly, including its history, values, and recent achievements.
  • Prepare a structured introduction covering your background, education, and relevant experiences.
  • Reflect on your strengths and weaknesses and how they align with the role.
  • Practice answering common HR questions to build confidence.

Conclusion:
The interview was a great learning experience. I realized the importance of being well-prepared with both personal and professional insights. For future candidates, I’d advise focusing on clarity and confidence while answering, and always linking your responses back to the role and the company.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Application Process: I applied through the campus placement process at my college. The application was straightforward, and the selection criteria seemed to focus on basic communication skills and interest in the role.

Interview Rounds:

  • Round 1 - HR Interview:
    • Questions Asked:
      • Tell me about yourself.
      • Why are you interested in this role?
      • What do you know about ICICI Bank and its services?
      • How do you handle customer interactions?
    • Your Approach: I kept my answers concise and focused on my communication skills and enthusiasm for the role. I also did some basic research about ICICI Bank to answer the question about the company.
    • Outcome: I passed this round and moved to the next stage.

Preparation Tips:

  • Brush up on basic banking terms and ICICI Bank’s services.
  • Practice common HR questions like “Tell me about yourself” and “Why this role?”.
  • Focus on clear and confident communication.

Conclusion:
The interview was quite simple and focused on gauging my interest in the role and basic communication skills. I felt well-prepared, but I could have researched more about the specific responsibilities of a Relationship Manager to tailor my answers better. Overall, it was a good learning experience!

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Location not specified]

Application Process: Applied through the ICICI Ascend Program in 2020. The process involved multiple rounds, including technical and HR interviews.

Interview Rounds:

  • Round 1 - Technical Interview:

    • Questions Asked: The questions were focused on banking and financial services, customer relationship management, and problem-solving scenarios.
    • Your Approach: Prepared by revising banking concepts and practicing case studies related to customer interactions.
    • Outcome: Cleared the round successfully.
  • Round 2 - HR Interview:

    • Questions Asked: Questions about career goals, motivation for joining ICICI Bank, and handling customer complaints.
    • Your Approach: Answered honestly, emphasizing my interest in banking and customer service.
    • Outcome: Cleared the round and received the offer letter.

Preparation Tips:

  • Focus on banking and financial services topics.
  • Practice case studies related to customer interactions.
  • Be clear about your career goals and motivation for joining the banking sector.

Conclusion:
The overall experience was smooth, and the interviewers were supportive. However, one thing to note is that if you decline the offer, ICICI Bank may block you from reapplying for a year. After the block period, you can reconnect with them for opportunities.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Application Process: I applied by sending my CV, which was then screened and shortlisted by ICICI Bank. After selection, the process followed the company’s norms.

Interview Rounds:

  • Round 1 - Group Discussion (Case Study Discussion):

    • Questions Asked: The topic was a case study, though the specifics weren’t mentioned.
    • Your Approach: I actively participated in the discussion, sharing my insights and listening to others’ perspectives.
    • Outcome: I was selected to move forward to the next round.
  • Round 2 - Personal Interview:

    • Questions Asked: The details of the questions weren’t provided, but it was a personal interview round.
    • Your Approach: I answered confidently, focusing on my skills and experiences relevant to the role.
    • Outcome: The results were declared after this round, and I was selected for the position.

Conclusion:
The overall experience was smooth and well-organized. Participating actively in the group discussion and being confident during the personal interview helped me succeed. For future candidates, I’d recommend preparing well for case studies and being clear about your strengths during the interview.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Location not specified]

Application Process: The application process involved an online interview where a panel of HR representatives and a panel representing one of the bank’s products joined virtually. After the interview, candidates received an email within a week informing them of their selection status.

Interview Rounds:

  • Round 1 - Virtual Interview:
  • Questions Asked: The questions were a mix of HR and product-related queries. Some common questions included:
    • Tell us about yourself.
    • Why do you want to join ICICI Bank?
    • What do you know about the Relationship Manager role?
    • How would you handle a difficult customer?
    • Can you explain a banking product you are familiar with?
  • Your Approach: I prepared by researching ICICI Bank’s products and services, understanding the role of a Relationship Manager, and practicing common HR questions. During the interview, I focused on being clear, concise, and confident in my responses.
  • Outcome: I received a selection email within a week.

Preparation Tips:

  • Research the bank’s products and services thoroughly.
  • Understand the role of a Relationship Manager and how it aligns with your skills.
  • Practice common HR and behavioral questions to build confidence.

Conclusion:
The interview process was smooth and well-organized. Being prepared with knowledge about the bank and the role helped me perform well. For future candidates, I recommend focusing on both technical (banking products) and soft skills (customer handling) to ace the interview.