ICICI BANK Relationship Manager (ICICI Ascend Program- 2020) Interview Questions & Experience Guide

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Application Process: Campus Placement

Interview Rounds:

  • Round 1 - Group Discussion (GD):

    • Questions Asked: The GD was based on a case study revolving around Electric Vehicles (EV) vs Traditional Vehicles.
    • Your Approach: I actively participated in the discussion, presenting balanced arguments for both EV and traditional vehicles while also listening to others’ perspectives. I ensured my points were concise and backed by logical reasoning.
    • Outcome: Successfully cleared the GD round.
  • Round 2 - Interview:

    • Questions Asked:
      1. Explain the difference between a savings account and a current account.
      2. Behavioural questions related to teamwork, problem-solving, and customer service.
    • Your Approach: For the banking question, I clearly differentiated between the two account types, mentioning features like interest rates, transaction limits, and target audiences. For behavioural questions, I used the STAR method to structure my answers.
    • Outcome: Cleared the interview round and received positive feedback on my clarity and communication skills.

Preparation Tips:

  • Brush up on basic banking concepts, especially differences between common financial products.
  • Practice case studies and GDs on trending topics to improve articulation and critical thinking.
  • Use the STAR method for behavioural questions to structure your answers effectively.

Conclusion:
The overall experience was smooth, and the questions were manageable with proper preparation. I could have researched more about recent trends in the banking sector to add depth to my GD points. For future candidates, I’d recommend staying updated on industry news and practicing mock interviews to build confidence.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program - 2020)

Application Process: Applied through NIIT, which streamlined the process. The entire interview process was completed within a week. Other application modes are also available.

Interview Rounds:

  • Round 1 - Psychometric Test:

    • Questions Asked: General personality and behavioral questions to assess fit for the role.
    • Your Approach: Answered honestly, focusing on traits like teamwork, communication, and problem-solving.
    • Outcome: Cleared the round successfully.
  • Round 2 - Aptitude Test:

    • Questions Asked: Quantitative aptitude, logical reasoning, and verbal ability questions.
    • Your Approach: Practiced basic aptitude topics beforehand and managed time efficiently during the test.
    • Outcome: Qualified for the next round.
  • Round 3 - General Interaction:

    • Questions Asked: Casual conversation about my background, interests, and motivation for applying.
    • Your Approach: Stayed relaxed and engaged, highlighting my enthusiasm for the role.
    • Outcome: Moved forward to the final round.
  • Round 4 - Personal Interview:

    • Questions Asked: In-depth questions about my resume, situational scenarios, and how I would handle client relationships.
    • Your Approach: Prepared by reviewing common interview questions and aligning my answers with the job requirements.
    • Outcome: Received positive feedback and cleared the interview.

Preparation Tips:

  • Brush up on basic aptitude topics like percentages, ratios, and logical puzzles.
  • Practice situational and behavioral questions to articulate your responses clearly.
  • Be genuine and confident during interactions.

Conclusion:
The process was smooth and well-organized, especially through NIIT. I focused on staying calm and prepared, which helped me perform well. For future candidates, I’d recommend thorough preparation and a positive attitude throughout the process.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: The application process involved passing the IRDA and NISM exams. After clearing these exams, candidates were eligible for the interview process, which included telephonic, technical, and HR rounds.

Interview Rounds:

  • Round 1 - Telephonic Round:

    • Questions Asked: General questions about the candidate’s background, interest in the role, and basic banking knowledge.
    • Your Approach: I kept my answers concise and focused on my enthusiasm for the role and my understanding of banking fundamentals.
    • Outcome: Cleared the round and moved to the next stage.
  • Round 2 - Technical Round (Subject-Oriented):

    • Questions Asked: Questions related to banking products, sales strategies, and customer relationship management.
    • Your Approach: I prepared by revising banking concepts and practiced explaining them clearly. I also shared examples from my past experiences where applicable.
    • Outcome: Successfully cleared the round.
  • Round 3 - HR Round:

    • Questions Asked: Behavioral questions, salary expectations, and willingness to relocate.
    • Your Approach: I answered honestly and aligned my responses with the company’s values and expectations.
    • Outcome: Received positive feedback and an offer letter with the assigned location.

Preparation Tips:

  • Clear the IRDA and NISM exams as they are prerequisites for the interview.
  • Brush up on banking products, sales techniques, and customer handling scenarios.
  • Practice answering behavioral questions confidently.

Conclusion:
The interview process was smooth and well-structured. Clearing the required exams beforehand made the process easier. I would advise future candidates to focus on their banking knowledge and communication skills to ace the interview. The HR round is also crucial, so be prepared to discuss your career goals and expectations clearly.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process:
I applied through an online process. After submitting my application, I received an email and calls from the HR team to schedule the interview. Once scheduled, I was provided with a link and the interview time.

Interview Rounds:

  • Round 1 - Online Interview:
    • Questions Asked:
      • General questions about my background and interest in the role.
      • Situational questions to assess problem-solving and customer service skills.
      • Questions about my understanding of the banking sector and ICICI Bank’s products.
    • Your Approach:
      • I prepared by researching ICICI Bank’s recent initiatives and products.
      • Practiced answering situational questions with a focus on customer-centric solutions.
      • Dressed formally and ensured a quiet environment with a stable internet connection.
    • Outcome:
      • Successfully cleared the round and moved to the next stage.

Preparation Tips:

  • Research the company thoroughly, especially its products and recent news.
  • Practice situational and behavioral questions.
  • Ensure a professional setup for the online interview.

Conclusion:
The interview process was smooth and well-organized. Being prepared with company-specific knowledge and practicing situational questions helped me perform well. I would advise future candidates to focus on these aspects and maintain professionalism throughout the process.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: Applied through the ICICI Ascend Program for 2020. The process began with an online test, and candidates who cleared it received an interview invite.

Interview Rounds:

  • Round 1 - Group Discussion:

  • Questions Asked: The topic for the group discussion was not specified, but it was general and relevant to the banking sector.

  • Your Approach: Focused on active participation, clear communication, and logical arguments. Tried to balance speaking and listening to others.

  • Outcome: Cleared the round and moved to the next stage.

  • Round 2 - Technical Interview:

  • Questions Asked: Questions revolved around banking concepts, financial products, and customer relationship management. Some situational questions were also asked to assess problem-solving skills.

  • Your Approach: Answered confidently, backed responses with examples, and demonstrated knowledge of banking processes.

  • Outcome: Successfully cleared the technical round.

  • Round 3 - HR Interview:

  • Questions Asked: Typical HR questions like career goals, strengths, weaknesses, and why I wanted to join ICICI Bank.

  • Your Approach: Kept answers concise, honest, and aligned with the role and company values.

  • Outcome: Cleared the HR round and received positive feedback.

Preparation Tips:

  • Brush up on banking and financial concepts, especially those relevant to relationship management.
  • Practice group discussions on current banking and economic topics.
  • Be prepared for situational questions in the technical round.
  • For HR, research the company culture and align your answers accordingly.

Conclusion:
The overall interview experience was positive. The process was lengthy but well-structured. The questions were relevant and tested both technical and interpersonal skills. Would recommend future candidates to prepare thoroughly for each round and stay confident throughout the process.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Location not specified]

Application Process: Applied through the ICICI Ascend Program for 2020. The process was straightforward, focusing on finance, accounting, and communication skills.

Interview Rounds:

  • Round 1 - Technical & HR Interview:
    • Questions Asked: Basic finance and accounting questions, general banking knowledge, and communication skills assessment.
    • Your Approach: Focused on answering questions clearly and confidently, ensuring a good grasp of basic finance and banking concepts.
    • Outcome: Smooth interview process; passed the round.

Preparation Tips:

  • Brush up on basic finance, accounting, and banking concepts.
  • Practice clear and effective communication.
  • Review common interview questions for relationship manager roles in banking.

Conclusion:
The interview was a great experience, and the process was very smooth. Focusing on foundational knowledge and communication skills helped a lot. For future candidates, I’d recommend thorough preparation in finance and banking basics and practicing your communication skills.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Location not specified]

Application Process: Applied through the ICICI Ascend Program for the Relationship Manager role.

Interview Rounds:

  • Round 1 - HR Interview:
    • Questions Asked:
      • Questions about previous work experience and knowledge.
      • Background and exposure to relevant work types.
      • Enquiry about payslips and payout details from previous organisations.
    • Your Approach:
      • Answered honestly and provided detailed responses about my experience and background.
      • Shared relevant work exposure and clarified any doubts regarding previous payslips.
    • Outcome:
      • The interview went well, and the interviewer seemed satisfied with the responses.

Preparation Tips:

  • Be thorough with your work experience and background details.
  • Keep payslips and other relevant documents handy for verification.
  • Stay updated about the role and the banking sector in general.

Conclusion:
The overall interview experience was positive. The interviewer was professional and focused on understanding my fit for the role. Being prepared with all necessary documents and having clarity about my past experiences helped me perform well. For future candidates, I’d recommend being transparent and confident while discussing your background and work history.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process:
I applied through the ICICI career portal. After about two months, I received a call from HR for an online interview, which I successfully cleared.

Interview Rounds:

  • Round 1 - Online Interview:
    • Questions Asked:
      • General questions about my background and interest in the role.
      • Situational questions related to customer service and relationship management.
      • Why I wanted to join ICICI Bank and the Ascend Program.
    • Your Approach:
      • I focused on highlighting my communication skills and ability to handle customer interactions.
      • I also emphasized my enthusiasm for the banking sector and how the Ascend Program aligned with my career goals.
    • Outcome:
      • I was selected for the role.

Preparation Tips:

  • Brush up on basic banking concepts and customer service scenarios.
  • Be clear about why you want to join ICICI Bank and the Ascend Program specifically.
  • Practice answering situational questions confidently.

Conclusion:
The interview process was smooth, and the HR team was very supportive. I would advise future candidates to be well-prepared with their answers and to stay confident during the interview.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Application Process: Applied through the ICICI Ascend Program recruitment drive.

Interview Rounds:

  • Round 1 - HR Interview:

    • Questions Asked:
      • Questions about family background.
      • Comfort level with sales roles.
      • Location preferences.
      • Discussion on the verticals of banks and their operations.
    • Your Approach: I answered honestly about my family background and expressed my enthusiasm for sales roles. I also shared my flexibility regarding location preferences. For the banking operations question, I relied on my basic knowledge of banking sectors.
    • Outcome: Cleared the round successfully.
  • Round 2 - Group Discussion:

    • Questions Asked: A case study was provided for discussion. The topic was straightforward and related to banking scenarios.
    • Your Approach: I actively participated, shared my points clearly, and ensured I listened to others’ perspectives to contribute meaningfully.
    • Outcome: The discussion went well, and I advanced to the next round.

Preparation Tips:

  • Brush up on basic banking operations and sectors.
  • Practice group discussions on case studies to improve articulation and teamwork.
  • Be prepared to discuss your comfort with sales roles and location flexibility.

Conclusion:
The interview process was smooth, and the questions were aligned with the role’s requirements. I could have prepared more in-depth about ICICI Bank’s specific operations, but overall, it was a great learning experience. For future candidates, I’d recommend focusing on banking knowledge and being confident in expressing your views during group discussions.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Application Process: Applied through the ICICI Ascend Program in 2020.

Interview Rounds:

  • Round 1 - Interview:
    • Questions Asked: The questions were straightforward and easy, focusing on general topics related to the role of a Relationship Manager.
    • Your Approach: I answered confidently and ensured I communicated my understanding of the role and my suitability for it.
    • Outcome: Performed well and advanced to the next stage.

Conclusion:

The interview was a positive experience with manageable questions. I felt prepared and confident, which helped me perform well. For future candidates, I’d recommend understanding the role thoroughly and practicing clear communication.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program - 2020)

Location: [Not specified]

Application Process:
The process began with attendance verification, followed by a group discussion. A passage was provided to us, and we were asked to present our points on it. Selected candidates from the group discussion were then invited for further interviews.

Interview Rounds:

  • Round 1 - Group Discussion:
    • Questions Asked: A passage was given, and we were asked to discuss and present our points on it.
    • Your Approach: I listened carefully to the passage, noted key points, and contributed my thoughts clearly during the discussion. I ensured my points were relevant and supported the overall discussion.
    • Outcome: I was selected to proceed to the next round.

Preparation Tips:

  • Practice active listening and note-taking during group discussions.
  • Work on articulating your thoughts clearly and concisely.
  • Stay updated on current affairs and general knowledge topics, as passages for discussion can be varied.

Conclusion:
Overall, it was a good experience. The group discussion round was engaging, and I felt prepared. For future candidates, I’d suggest staying calm and confident during the discussion, as clarity of thought and teamwork are key.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: Got shortlisted with the help of CA MONK. The process involved a technical round followed by an HR round if selected.

Interview Rounds:

  • Round 1 - Technical Round:
    • Conducted by: Two interviewers
    • Questions Asked: [Details not provided]
    • Your Approach: [Details not provided]
    • Outcome: If selected, the next round would be an HR round for salary negotiations and other discussions.

Preparation Tips:
[No specific tips provided]

Conclusion:
[No conclusion provided]

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: Not specified

Application Process: Applied through the ICICI Ascend Program in 2020.

Interview Rounds:

  • Round 1 - HR Interview:

  • Questions Asked: General questions about my background, interest in banking, and willingness to work in sales.

  • Your Approach: I emphasized my communication skills and enthusiasm for customer interaction.

  • Outcome: Passed the round.

  • Round 2 - Technical/Job Role Discussion:

  • Questions Asked: Questions about sales targets, handling pressure, and understanding of banking products.

  • Your Approach: I tried to align my answers with the job requirements but was unaware of the actual daily sales expectations.

  • Outcome: Passed the round, but later realized the job role was misrepresented.

Preparation Tips:

  • Research the actual job role thoroughly, especially for sales positions, to avoid mismatched expectations.
  • Prepare for high-pressure scenarios and clarify targets during the interview process.

Conclusion:
The experience was disappointing due to the misalignment between the advertised role and actual responsibilities. The daily sales target of 20 lakhs was overwhelming and not communicated clearly during the hiring process. Future candidates should ask detailed questions about targets and job expectations before accepting the role.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: Applied through campus placements. The process began with a Group Discussion (GD) round followed by a Personal Interview (PI) for selected candidates.

Interview Rounds:

  • Round 1 - Group Discussion (GD):

    • Topic: A topic relevant to the current market scenario.
    • Your Approach: Actively participated in the discussion, shared relevant points, and ensured clarity in communication.
    • Outcome: Selected for the next round (Personal Interview).
  • Round 2 - Personal Interview (PI):

    • Questions Asked: [Details not provided]
    • Your Approach: [Details not provided]
    • Outcome: [Details not provided]

Preparation Tips:

  • Stay updated with current market trends and economic scenarios as GD topics are often related to these.
  • Practice active listening and clear communication for GD rounds.
  • For PI, be prepared to discuss your resume, career goals, and why you are interested in the role.

Conclusion:
The overall experience was smooth and well-organized. The GD round was a great opportunity to showcase communication skills. For future candidates, staying calm and confident during the interview process is key.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Application Process: Applied through an online application process. After submitting the application, I was shortlisted for an online interview.

Interview Rounds:

  • Round 1 - Online HR Interview:
    • Questions Asked: The interview was conducted by two HR representatives. They asked general questions about my background, interest in the role, and why I wanted to join ICICI Bank. They also inquired about my understanding of the Relationship Manager role and how I would handle customer interactions.
    • Your Approach: I answered confidently, emphasizing my communication skills and customer service experience. I also highlighted my enthusiasm for working in the banking sector and my ability to build strong client relationships.
    • Outcome: I successfully cleared this round and was shortlisted for further processing.

Preparation Tips:

  • Research the company and the role thoroughly to answer questions about why you want to join ICICI Bank.
  • Practice common HR interview questions, especially those related to customer service and relationship management.
  • Be clear and concise in your responses, and maintain a positive attitude throughout the interview.

Conclusion:
The interview experience was smooth and professional. I felt well-prepared, which helped me answer the questions confidently. For future candidates, I would recommend focusing on your communication skills and demonstrating a genuine interest in the banking sector. Good luck!

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Application Process: Applied through the ICICI Ascend Program for the role of Relationship Manager.

Interview Rounds:

  • Round 1 - Interview:

  • Questions Asked: The candidate did not provide specific details about the questions asked in this round.

  • Your Approach: The interview went well, but the candidate felt that the information provided about the role was not clear.

  • Outcome: Passed this round.

  • Round 2 - Interview:

  • Questions Asked: No specific details were shared about the questions in this round.

  • Your Approach: The candidate mentioned that the interview process was smooth but lacked clarity regarding the promised role.

  • Outcome: The candidate was selected but did not receive the role as initially promised.

Conclusion:

The overall experience was mixed. While the interview process was smooth, the lack of clarity about the role was disappointing. Future candidates should ensure they have a clear understanding of the role and expectations before proceeding with the interview process.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program - 2020)

Application Process: Applied through the ICICI Ascend Program for the Relationship Manager role. The application process was straightforward, and I was invited for an interview after clearing the initial screening.

Interview Rounds:

  • Round 1 - HR and Manager Interview (Teams Call):
    • Questions Asked: The interviewers asked about my background, motivation for applying to the role, and how I handle customer relationships. They also inquired about my understanding of banking products and services.
    • Your Approach: I answered confidently, emphasizing my interpersonal skills and my ability to build strong client relationships. I also shared examples of how I’ve handled customer interactions in the past.
    • Outcome: The interview went smoothly, and I felt comfortable throughout the session. I was selected for the role.

Preparation Tips:

  • Research the company’s products and services thoroughly.
  • Practice answering behavioral questions, especially those related to customer service and teamwork.
  • Be prepared to discuss your past experiences in a way that aligns with the role’s requirements.

Conclusion:
The interview process was efficient and well-organized, with minimal time consumption. The interviewers were professional and made the session comfortable. I would advise future candidates to stay confident, be clear about their experiences, and demonstrate their passion for customer relationship management.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Application Process: The application process was smooth. The interviewer ensured all job-related questions were covered, and I was also asked about my location preference. The process included a filter round, followed by a group discussion and two rounds of personal interviews.

Interview Rounds:

  • Round 1 - Filter Round:

    • Questions Asked: General questions about my background, location preference, and basic job-related queries.
    • Your Approach: I answered confidently, ensuring clarity and relevance to the role.
    • Outcome: Passed to the next round.
  • Round 2 - Group Discussion:

    • Questions Asked: A topic related to banking or current affairs was given for discussion.
    • Your Approach: I actively participated, shared relevant points, and ensured a balanced discussion.
    • Outcome: Cleared the group discussion round.
  • Round 3 - Personal Interview (PI):

    • Questions Asked: In-depth questions about my resume, banking knowledge, and situational scenarios.
    • Your Approach: I structured my answers logically, backed them with examples, and maintained a professional demeanor.
    • Outcome: Successfully cleared the PI round.
  • Round 4 - Final Personal Interview (PI):

    • Questions Asked: More detailed questions about my career goals, alignment with ICICI Bank’s values, and problem-solving skills.
    • Your Approach: I emphasized my passion for the role and how my skills align with the bank’s expectations.
    • Outcome: Received positive feedback and was selected for the role.

Preparation Tips:

  • Brush up on banking terminologies and current affairs.
  • Practice group discussions to improve communication and teamwork skills.
  • Be thorough with your resume and prepare for situational questions.

Conclusion:
The overall experience was positive and well-structured. The interviewers were professional and made the process comfortable. I would advise future candidates to stay confident, be well-prepared, and maintain clarity in their responses.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: Applied through campus placement.

Interview Rounds:

  • Round 1 - HR Interview:
    • Questions Asked:
      • Give your introduction.
      • Basics about the role and the candidate’s background.
    • Your Approach:
      • Prepared a concise and clear introduction.
      • Answered the basics confidently, focusing on relevant skills and experiences.
    • Outcome:
      • Successfully cleared the round.
      • Confirmation took more than 2 weeks to receive via email.

Conclusion:

The interview process was straightforward, with a focus on basics and introduction. The only challenge was the delay in receiving confirmation, so patience is key. For future candidates, ensure your introduction is polished and be prepared to wait for the final response.

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: Applied through the ICICI Ascend Program for freshers in 2020.

Interview Rounds:

  • Round 1 - Technical & HR Interview:
    • Questions Asked:
      • Basic accounting questions (e.g., principles of accounting, journal entries).
      • Family background-related questions.
      • Situation-based questions (e.g., how you would handle a difficult customer).
    • Your Approach:
      • Prepared basic accounting concepts beforehand.
      • Answered family background questions honestly and confidently.
      • For situation-based questions, used the STAR (Situation, Task, Action, Result) method to structure responses.
    • Outcome: Cleared the round successfully.

Preparation Tips:

  • Brush up on basic accounting principles if you’re a fresher.
  • Practice answering situation-based questions using the STAR method.
  • Be prepared to discuss your family background and how it aligns with the role.

Conclusion:
The interview process was straightforward, focusing on basic technical knowledge and situational judgment. For freshers, the key is to stay confident and prepare well for the fundamentals. The STAR method is particularly helpful for handling scenario-based questions.