Interview questions for ICICI Bank Relationship Manager (ICICI Ascend Program- 2020)
Hi everyone, this topic is for sharing Preparation guidelines and interview experience for ICICI Bank Relationship Manager (ICICI Ascend Program- 2020)
The Relationship Manager (ICICI Ascend Program- 2020) at ICICI Bank involves a multi-stage assessment and interview process, designed to evaluate both technical skills and business proficiency. Below is a summary of the process and key points from the interviews you provided:
Technical/Domain (Banking and CRM)
What do you understand about the Indian banking sector and current trends relevant to retail banking?
What are the key responsibilities of a Relationship Manager at ICICI Bank?
Explain your understanding of customer relationship management (CRM) in banking.
Which core retail banking products would you prioritize for an RM portfolio (e.g., CASA, loans, cards, insurance, investments) and why?
How would you identify cross-sell and up-sell opportunities while keeping the customer’s interests first?
How do you ensure KYC and compliance during customer onboarding and service?
How would you measure relationship health and customer satisfaction?
How would you approach portfolio segmentation and prioritization for your clients?
HR/Personality/Behavioral
Tell me about yourself and your background.
Why are you interested in the Relationship Manager role and the ICICI Ascend Program?
Why ICICI Bank?
What motivates you to work in client-facing roles?
What strengths do you bring to this role? What areas are you working to improve?
Describe a challenge you faced and how you adapted to it.
Situational/Customer Handling
Describe a time you handled a difficult customer. What was the situation, what actions did you take, and what was the outcome? (Use STAR)
How would you handle a customer complaint about fees or service quality?
A high-value client and a new prospect both need your attention at the same time. How do you prioritize?
How would you onboard a new client and discover their financial needs?
How would you explain a complex financial product to a non-finance customer?
How would you handle a scenario where a customer refuses cross-sell offers?
Communication/Client-Facing Skills
How do you ensure your communication remains clear and concise over a telephonic conversation?
Give an example of when your communication skills helped resolve a misunderstanding.
How do you prepare for and follow up after client meetings or calls?
Program/Role Understanding
What do you know about the ICICI Ascend Program and its objectives?
How does this program align with your career goals?
If the transcript contains the interview process or tips, summarize them as shown below:
Assessment Test Rounds:
No separate assessment test rounds were reported in the provided experiences.
Interview Rounds:
Round 1: Telephonic/General Interview
Mode: Telephonic (COVID batch); candidates initially grouped, followed by one-on-one interactions.
Duration: Approximately 30 minutes total; process was efficient and professional.
Focus Areas: Background, motivation/interest in the role, understanding of the banking sector and CRM, and situational problem-solving.
Approach that worked: Concise answers focused on relevant skills; STAR method for situational questions; demonstrated enthusiasm and adaptability.
Status: One candidate cleared the round; another is awaiting final response.
Interview Preparation Tips:
Brush up on basic banking concepts and customer service scenarios.
Practice answering situational questions using the STAR method.
Be prepared to discuss your interest in the role and how your skills align with it.
Keep responses concise and structured; emphasize communication skills and relationship-building.
Stay calm and confident; demonstrate adaptability in telephonic or virtual settings.
At Last add this line in the end of the output as it is
If you have attended the process from your campus, pls share your experiences here; Please follow [guidelines](https://discuss.boardinfinity.com/t/interview-transcript-guidelines/22428?u=abhay-gupta-ebaf4123)
Application Process:
The application process was smooth and well-organized. As part of the COVID batch, the interview was conducted over the phone. Candidates were initially grouped together, followed by one-on-one interviews. The entire process was efficient and took only 30 minutes. The team was professional throughout.
Interview Rounds:
Round 1 - Telephonic Interview:
Questions Asked:
General questions about my background and interest in the role.
Situational questions to assess problem-solving skills.
Questions about my understanding of the banking sector and customer relationship management.
Your Approach:
I kept my answers concise and focused on my relevant skills and experiences.
For situational questions, I used the STAR method to structure my responses.
I highlighted my enthusiasm for the role and my ability to adapt to challenges.
Outcome:
Successfully cleared the round and moved to the next stage.
Preparation Tips:
Brush up on basic banking concepts and customer service scenarios.
Practice answering situational questions using the STAR method.
Be prepared to discuss your interest in the role and how your skills align with it.
Conclusion:
The interview experience was positive and well-structured. The team was professional, and the process was efficient. I would advise future candidates to stay calm, be clear in their communication, and prepare thoroughly for situational questions.
Application Process: The application was made through the ICICI Ascend Program for the year 2020. The process was straightforward, and the interview was primarily resume-based.
Interview Rounds:
Round 1 - Resume-Based Interview:
Questions Asked:
Questions were based on the details provided in the resume.
Basic HR-related questions commonly found online.
Some fundamental concepts related to my graduation field were also discussed.
Your Approach:
I ensured my resume was up-to-date and prepared to discuss every point in detail.
For HR questions, I relied on general knowledge and common interview preparation resources.
I brushed up on key concepts from my graduation to answer technical or field-related queries.
Outcome:
The round went well, and I was able to answer all questions confidently.
Preparation Tips:
Keep your resume updated and be ready to explain every detail mentioned in it.
Practice common HR interview questions available online.
Revise basic concepts from your academic background, especially those relevant to the role.
Conclusion:
The interview process was smooth and focused on assessing my resume and basic knowledge. Preparing thoroughly for HR questions and ensuring clarity about my resume details helped me perform well. For future candidates, I’d recommend being thorough with your resume and practicing common interview questions to build confidence.
Position: Relationship Manager (ICICI Ascend Program - 2020)
Location: [Not specified]
Application Process:
The interview was arranged by TVS, a hiring partner for ICICI Bank. The entire process took around 2 to 3 weeks. It was an online interview. If selected, candidates were required to pay a training fee of 40k to 50k, but job placement was guaranteed.
Interview Rounds:
Round 1 - Online Interview:
Questions Asked: The questions were not specified, but the interview was conducted online.
Your Approach: Prepared for general interview questions and ensured a stable internet connection for the online format.
Outcome: The outcome of this round was not detailed, but the process led to further steps.
Preparation Tips:
Be ready for an online interview setup.
Prepare for general interview questions, especially those relevant to a Relationship Manager role.
Ensure all technical requirements (like a stable internet connection) are met beforehand.
Conclusion:
The overall experience was smooth, with TVS facilitating the process. The guarantee of job placement after paying the training fee was a notable aspect. Future candidates should be prepared for the financial commitment and ensure they are comfortable with the terms before proceeding.
Application Process: Applied through the ICICI Ascend Program for the Relationship Manager role in 2020. The application was likely submitted online, but specific details about the process were not provided.
Interview Rounds:
Round 1 - HR Interview:
Questions Asked:
Basic introduction.
Banking-related questions.
Situation-based questions.
Questions about family background.
MBA project details.
Strengths and weaknesses.
Your Approach: Answered confidently, focusing on relevant banking knowledge and personal strengths. For situation-based questions, used the STAR (Situation, Task, Action, Result) method to structure responses.
Outcome: Successfully cleared the round and progressed further in the selection process.
Preparation Tips:
Brush up on basic banking concepts and current trends in the industry.
Prepare for situation-based questions using the STAR method.
Be ready to discuss your MBA project in detail.
Practice articulating your strengths and weaknesses clearly.
Conclusion:
The interview was straightforward but required a good understanding of banking basics and the ability to handle situational questions effectively. Being well-prepared and confident in responses helped in clearing the round. For future candidates, focusing on banking knowledge and practicing situational responses would be beneficial.
Position: Relationship Manager (ICICI Ascend Program - 2020)
Application Process: Applied through the ICICI Ascend Program for the role of Relationship Manager. The process involved a personal interview and HR round. After selection, candidates were provided with training and company information, followed by certain courses to complete.
Interview Rounds:
Round 1 - Personal Interview:
Questions Asked: General questions about my background, interest in banking, and why I wanted to join ICICI Bank.
Your Approach: I focused on showcasing my communication skills and enthusiasm for the banking sector. I also highlighted my ability to build relationships, which is crucial for the role.
Outcome: Cleared the round and moved to the next stage.
Round 2 - HR Round:
Questions Asked: Questions about my long-term career goals, how I handle pressure, and my understanding of the role of a Relationship Manager.
Your Approach: I emphasized my adaptability and problem-solving skills. I also discussed how I align with the bank’s values and goals.
Outcome: Successfully cleared the HR round and was selected for the program.
Preparation Tips:
Brush up on basic banking concepts and the role of a Relationship Manager.
Practice answering behavioral questions, especially those related to customer interaction and teamwork.
Be clear about your career goals and how they align with the bank’s objectives.
Conclusion:
The interview process was smooth and well-structured. The key to success was being confident and articulate about my skills and aspirations. For future candidates, I’d recommend thoroughly researching the bank and the role to answer questions effectively. The training provided post-selection was also very insightful and helped me understand the expectations better.
Application Process: Applied through the ICICI Ascend Program recruitment drive. The process was straightforward, and the bank provided clear instructions for each step.
Interview Rounds:
Round 1 - HR Interview:
Questions Asked:
Tell me about yourself.
Why do you want to join ICICI Bank?
How do you handle customer complaints?
What do you know about the Relationship Manager role?
Your Approach: I focused on highlighting my communication skills and customer service experience. I also researched the bank’s values and aligned my answers accordingly.
Outcome: Cleared this round and moved to the next stage.
Round 2 - Group Discussion:
Questions Asked:
Discuss the impact of digital banking on traditional banking.
How can banks improve customer trust?
Your Approach: I actively participated, shared relevant points, and listened to others to build on their ideas.
Outcome: Successfully cleared the group discussion round.
Round 3 - Final Interview (Technical + HR):
Questions Asked:
Explain the products and services offered by ICICI Bank.
How would you upsell a banking product to a customer?
Describe a time you resolved a conflict in a team.
Your Approach: I prepared by studying the bank’s products and practiced situational responses. I also emphasized my teamwork and problem-solving skills.
Outcome: Received positive feedback and was selected for the role.
Preparation Tips:
Research the bank’s products, services, and recent initiatives.
Practice common HR and situational questions.
Improve your communication and active listening skills for group discussions.
Conclusion:
The overall experience was enriching, and the interviewers were supportive. I could have prepared more thoroughly for the technical aspects, but my enthusiasm and preparation for the HR rounds helped me succeed. For future candidates, I’d advise staying calm, being confident, and thoroughly researching the role and the bank.
Position: Relationship Manager (ICICI Ascend Program - 2020)
Application Process: I applied through an online job search portal. The process was smooth, and I received a call for the interview.
Interview Rounds:
Round 1 - Online Interview (HR and Technical Manager):
Questions Asked:
Questions about working capital and financial statements.
Inquiries about my family background, educational qualifications, and previous work experience.
Discussion about my preferred work location.
Your Approach: I answered the technical questions based on my knowledge of banking and finance. For personal questions, I kept my responses concise and relevant.
Outcome: The interview went well, and the experience was positive overall.
Preparation Tips:
Brush up on basic banking concepts, especially working capital and financial statements.
Be prepared to discuss your background and previous experiences clearly.
Research the company and the role to align your answers with their expectations.
Conclusion:
The interview was a great learning experience. The HR and technical manager were supportive, and the questions were fair. I would advise future candidates to stay confident and prepare thoroughly for both technical and HR aspects of the interview.
Application Process:
The application process was entirely virtual, conducted through Zoom. Candidates were notified of their interview schedule via email, which included the date and time for the session. The entire process consisted of a single interview round, and results were communicated within a week or a maximum of 15 days.
Interview Rounds:
Round 1 - Virtual Interview:
Questions Asked:
The interview was primarily behavioral and situational, focusing on assessing communication skills, problem-solving abilities, and alignment with the role of a Relationship Manager.
Questions included scenarios like handling difficult customers, managing targets, and teamwork.
Your Approach:
I focused on providing structured responses using the STAR (Situation, Task, Action, Result) method to ensure clarity and relevance.
Emphasized my interpersonal skills and ability to handle pressure, which are crucial for the role.
Outcome:
Successfully cleared the round and received the offer within the stipulated time frame.
Preparation Tips:
Brush up on behavioral interview techniques, especially the STAR method.
Practice common situational questions related to customer service and sales.
Be prepared to discuss your past experiences in a way that highlights your suitability for a Relationship Manager role.
Conclusion:
The overall experience was smooth and well-organized. The virtual format was convenient, and the interviewers were professional. I would advise future candidates to focus on clear communication and real-life examples to demonstrate their skills effectively.
Application Process: Applied through the ICICI Ascend Program for the Relationship Manager role. The process involved an initial HR round followed by a Business round with the hiring manager or a similar counterpart.
Interview Rounds:
Round 1 - HR Interview:
Questions Asked: General HR questions about my background, motivation for applying, and understanding of the role.
Your Approach: I focused on aligning my skills and experiences with the job requirements, emphasizing my communication and relationship-building abilities.
Outcome: Cleared the HR round and progressed to the next stage.
Round 2 - Business Interview:
Questions Asked: Since it was a retail banking role, the questions were experience-based, focusing on scenarios like handling customer queries, sales strategies, and teamwork.
Your Approach: I shared practical examples from my past experiences, highlighting problem-solving and customer-centric approaches.
Outcome: Successfully cleared the round and received positive feedback on my practical understanding of the role.
Preparation Tips:
Brush up on basic banking concepts, especially retail banking.
Prepare real-life examples to demonstrate your skills in customer handling and sales.
Research ICICI Bank’s products and services to show your interest and preparedness.
Conclusion:
The interview process was smooth and well-structured. The HR round was conversational, while the Business round tested my practical knowledge. I could have prepared more about ICICI’s specific products, but overall, it was a great learning experience. For future candidates, focus on being clear and confident in your responses, and always back your answers with examples.
Application Process: Applied through the company portal by submitting the required information.
Interview Rounds:
Round 1 - Application Shortlisting:
Questions Asked: Based on the information submitted on the company portal (e.g., academic details, work experience, etc.).
Your Approach: Ensured all details were accurate and highlighted relevant experience and skills.
Outcome: Successfully shortlisted for the next round.
Round 2 - Aptitude Test:
Questions Asked: General aptitude test covering quantitative, reasoning, and English Language sections.
Your Approach: Practiced previous aptitude questions and focused on time management during the test.
Outcome: Cleared the aptitude test and moved to the interview round.
Round 3 - Interview (HR and/or Technical Expert):
Questions Asked: Questions related to the role, past experiences, and situational scenarios (e.g., “How would you handle a difficult customer?”).
Your Approach: Prepared answers for common HR questions and brushed up on banking basics. Stayed calm and confident during the interview.
Outcome: Successfully cleared the interview and received the offer.
Preparation Tips:
Practice aptitude tests from previous years to get familiar with the pattern.
Revise basic banking concepts and be ready for situational questions.
Keep your resume handy and ensure you can explain every detail mentioned in it.
Conclusion:
The overall experience was smooth and well-structured. The key was to stay prepared and confident. For future candidates, I’d recommend focusing on aptitude practice and being clear about your past experiences and how they align with the role.
Application Process: Applied through the ICICI Ascend Program in 2020. The process involved submitting an online application followed by an interview.
Interview Rounds:
Round 1 - HR Interview:
Questions Asked: Questions focused on understanding my background, profile, and how I could contribute to growing the business. They also inquired about my educational background in detail.
Your Approach: I highlighted my academic achievements and how they align with the role. I also discussed my understanding of the banking sector and my ability to build relationships with clients.
Outcome: Passed this round. The interviewer seemed satisfied with my responses and educational background.
Preparation Tips:
Focus on your educational background and how it relates to the role.
Be prepared to discuss how you can contribute to business growth.
Understand the basics of relationship management in banking.
Conclusion:
The interview was straightforward, with a strong emphasis on my educational background and potential to grow the business. I felt confident in my responses, and the process was smooth. For future candidates, I’d advise highlighting your academic strengths and being clear about how you can add value to the role.
Application Process: I applied through the campus placement process at my college. The initial screening was based on my resume and academic performance.
Interview Rounds:
Round 1 - HR Interview:
Questions Asked:
Tell me about yourself.
Why do you want to join ICICI Bank?
How do you handle pressure?
Describe a situation where you demonstrated leadership.
Your Approach: I kept my answers concise and focused on my strengths and experiences relevant to the role. I also emphasized my communication skills and ability to work under pressure.
Outcome: I passed this round and was selected for the next stage.
Round 2 - Technical Interview:
Questions Asked:
What do you know about the role of a Relationship Manager?
How would you handle a difficult customer?
Basic questions about banking products and services.
Your Approach: I researched the role beforehand and prepared answers that highlighted my understanding of customer relationship management and problem-solving skills. For the banking-specific questions, I brushed up on basic banking concepts.
Outcome: I cleared this round as well.
Round 3 - Group Discussion:
Topic: The impact of digital banking on traditional banking.
Your Approach: I actively participated, shared relevant points, and ensured I was respectful of others’ opinions. I also tried to summarize the discussion towards the end.
Outcome: My performance was noted positively, and I moved to the final round.
Round 4 - Final HR Interview:
Questions Asked:
Where do you see yourself in 5 years?
Are you willing to relocate if required?
Any questions for us?
Your Approach: I answered honestly about my career goals and flexibility. I also asked a couple of thoughtful questions about the role and the company culture.
Outcome: I received positive feedback and was offered the position.
Preparation Tips:
Focus on improving your communication skills, as clarity and confidence are key.
Research the role and the company thoroughly.
Practice common HR and technical questions related to banking.
Participate in mock group discussions to build confidence.
Conclusion:
Overall, the interview process was smooth and well-structured. I felt prepared because I had researched the role and practiced common questions. My advice to future candidates is to stay calm, be yourself, and ensure your answers align with the job requirements. Good communication and a positive attitude can make a big difference!
Application Process: I applied through the ICICI Ascend Program in 2020. The process began with an online application, followed by an invitation for further rounds.
Interview Rounds:
Round 1 - HR Interview:
Questions Asked:
Tell us about your background and family background.
Describe your past work experiences.
Why are you looking to change jobs from your current company?
Your Approach: I kept my answers concise and focused on my strengths and how they align with the role. I also highlighted my interest in banking and customer relationship management.
Outcome: I cleared this round and moved to the next stage.
Preparation Tips:
Research the company and the role thoroughly.
Be prepared to discuss your past experiences and how they relate to the job.
Practice answering common HR questions confidently.
Conclusion:
The interview was a great learning experience. I felt confident about my answers, but I could have prepared more specific examples of my achievements. For future candidates, I’d advise focusing on how your skills match the job requirements and being clear about your career goals.
Application Process: The application process began with a screening round, followed by a Group Discussion (GD), a technical round, and an HR round. The entire process took about two weeks to receive the final results.
Interview Rounds:
Round 1 - Group Discussion (GD):
Questions Asked: The topic for the GD was not specified, but it was likely related to current affairs, banking, or general business scenarios.
Your Approach: I actively participated in the discussion, ensuring my points were clear and relevant. I also made sure to listen to others and build on their ideas where appropriate.
Outcome: Successfully cleared the GD round.
Round 2 - Technical Round:
Questions Asked: Questions were focused on my qualifications, any prior experience (if applicable), and basic banking concepts.
Your Approach: I answered confidently, highlighting my relevant skills and knowledge. For banking concepts, I relied on my preparation and understanding of the industry.
Outcome: Cleared the technical round.
Round 3 - HR Round:
Questions Asked: The HR round included questions about my motivation for joining ICICI Bank, career goals, and how I handle challenges.
Your Approach: I kept my answers honest and aligned with the role of a Relationship Manager. I also emphasized my interpersonal skills and ability to work under pressure.
Outcome: Cleared the HR round and received the final offer after two weeks.
Preparation Tips:
Brush up on basic banking and financial concepts.
Practice Group Discussions on current topics to improve articulation and teamwork.
Be prepared to discuss your qualifications and any prior experience in detail.
Conclusion:
The interview process was smooth and well-structured. The key was to stay confident and articulate my thoughts clearly in each round. For future candidates, I’d recommend thorough preparation on banking basics and practicing GD topics to stand out.
Application Process: Applied through the ICICI Ascend Program recruitment process.
Interview Rounds:
Round 1 - Group Discussion:
Questions Asked: The topic of the group discussion was related to current economic trends and their impact on the banking sector.
Your Approach: I actively participated, shared relevant points, and ensured to listen to others while maintaining clarity and confidence in my delivery.
Outcome: Cleared the group discussion round and moved to the next stage.
Round 2 - Interview:
Questions Asked: The interviewer asked questions based on my CV, such as my previous work experience, educational background, and why I wanted to join ICICI Bank.
Your Approach: I answered confidently, providing specific examples from my past experiences and aligning my skills with the role of a Relationship Manager.
Outcome: Successfully cleared the interview round.
Preparation Tips:
Focus on your CV thoroughly, as most questions will be derived from it.
Stay updated with current economic and banking trends for the group discussion.
Practice speaking clearly and confidently to articulate your thoughts well.
Conclusion:
The overall experience was smooth and well-structured. The key to success was being well-prepared with my CV details and staying calm during the interview. For future candidates, I’d advise practicing group discussions and ensuring every detail on your CV is something you can confidently discuss.
Outcome: The interview experience was described as amazing, with excellent and welcoming personalities who made the candidate feel comfortable and confident.
Preparation Tips:
[Details not provided]
Conclusion:
The candidate highly recommends the opportunity to work with ICICI Bank, mentioning it as one of the best banks to work for. They emphasized the welcoming environment and the proper training provided post-selection. The advice is clear: “Do not lose an opportunity to work for this company.”
Position: Relationship Manager (ICICI Ascend Program - 2020)
Application Process: Applied through the ICICI Ascend Program for the Relationship Manager role. The process was straightforward, and I received an invitation for a virtual interview after submitting my application.
Interview Rounds:
Round 1 - Virtual Interview:
Questions Asked:
Tell me about yourself.
Describe your previous work experiences and how they relate to this role.
Why do you want to join ICICI Bank?
How would you handle a difficult customer?
What are your strengths and weaknesses?
Your Approach: I focused on being concise and clear in my responses, highlighting relevant experiences and skills. For the customer-handling question, I emphasized empathy and problem-solving.
Outcome: Selected for the role. The interviewers were friendly, and the questions were moderate in difficulty.
Preparation Tips:
Brush up on basic banking terms and customer service scenarios.
Practice answering common HR questions like “Tell me about yourself” and “Why this company?”
Be prepared to discuss your past experiences in detail.
Conclusion:
Overall, it was a positive experience. The interview was smooth, and the questions were fair. I would advise future candidates to stay confident and be well-prepared with their resume and basic banking knowledge.
Application Process:
I received an email inviting me to join a virtual call. The email included a web link, and we were instructed to wait in a virtual lobby. Candidates were allowed into the interview one by one.
Interview Rounds:
Round 1 - Virtual Call Interview:
Questions Asked:
Tell me about yourself.
Why do you want to join ICICI Bank?
How do you handle customer complaints?
Describe a situation where you worked in a team.
Your Approach:
I kept my answers concise and focused on my relevant experience and skills. For the teamwork question, I highlighted a specific example from my past where collaboration led to a positive outcome.
Outcome:
I passed this round and was invited to the next stage.
Round 2 - Technical/HR Interview:
Questions Asked:
What do you know about the role of a Relationship Manager?
How would you upsell a banking product to a customer?
What are your strengths and weaknesses?
Where do you see yourself in 5 years?
Your Approach:
I researched the role beforehand and tailored my answers to align with the responsibilities of a Relationship Manager. For the upsell question, I used a structured approach: understanding customer needs first, then offering solutions.
Outcome:
I successfully cleared this round as well.
Preparation Tips:
Research the company and the role thoroughly.
Practice common HR and technical questions related to banking and customer service.
Prepare examples from past experiences to demonstrate teamwork and problem-solving skills.
Conclusion:
Overall, the interview process was smooth and well-organized. I felt prepared, but I could have practiced more situational questions to improve my responses. My advice to future candidates is to stay confident and articulate your thoughts clearly. Good luck!
Application Process: The interview was arranged through our college placements. The process was smooth, and I had a very positive experience overall. I’m currently waiting for their response.
Interview Rounds:
Round 1 - General Interview:
Questions Asked: The questions were straightforward and focused on my understanding of the role, my motivation for applying, and my ability to handle customer relationships.
Your Approach: I answered confidently, emphasizing my communication skills and my enthusiasm for building strong client relationships.
Outcome: The interview went well, and I felt I made a good impression.
Conclusion:
The interview was a great learning experience, and I appreciated the opportunity to interact with the ICICI Bank team. I would advise future candidates to focus on their communication skills and to be clear about their motivation for the role. Staying calm and confident is key!