ICICI BANK Relationship Manager (ICICI Ascend Program- 2020) Interview Questions & Experience Guide

Interview Preparation
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61

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Preferred job location provided by the candidate]

Application Process:
The application process involved a mass online interview conducted via Zoom. After the initial online interview, selected candidates were contacted for a telephonic interview. If successful, candidates received a placement offer within 30 days and were assigned to a branch in their preferred job location.

Interview Rounds:

  • Round 1 - Online Interview (Zoom):

    • Questions Asked: General questions about the candidate’s background, interest in the role, and basic banking knowledge.
    • Your Approach: Answered confidently, focusing on my enthusiasm for the role and my understanding of customer relationship management in banking.
    • Outcome: Passed this round and moved to the telephonic interview.

  • Round 2 - Telephonic Interview:

    • Questions Asked: More in-depth questions about banking products, customer handling scenarios, and problem-solving skills.
    • Your Approach: Provided structured answers, using examples from past experiences to demonstrate my suitability for the role.
    • Outcome: Successfully cleared this round and received an offer within 30 days.

Preparation Tips:

  • Brush up on basic banking concepts and products.
  • Practice common interview questions related to customer service and relationship management.
  • Be prepared to discuss your problem-solving skills with real-life examples.

Conclusion:
The overall experience was smooth and well-organized. The key to success was being prepared with relevant knowledge and staying confident during the interviews. For future candidates, I’d recommend focusing on clear communication and showcasing your ability to handle customer relationships effectively.

62

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program - 2020)

Application Process: Applied online for the ICICI Ascend Program. The application was straightforward, and I received an invitation for an online interview after shortlisting.

Interview Rounds:

  • Round 1 - Online Interview:
    • Questions Asked:
      1. Can you describe your past working experience?
      2. What were your key responsibilities in your previous roles?
      3. Can you name and describe some ICICI Bank products?
    • Your Approach: I prepared by reviewing my resume thoroughly to articulate my past roles clearly. For the ICICI products question, I researched the bank’s offerings beforehand and memorized a few key products like savings accounts, loans, and investment options.
    • Outcome: Passed this round and moved forward in the process.

Preparation Tips:

  • Brush up on your resume and be ready to discuss your past experiences in detail.
  • Research the company’s products and services, especially those relevant to the role you’re applying for.
  • Practice answering common interview questions to build confidence.

Conclusion:
The interview was concise but focused on assessing my knowledge of the banking sector and my ability to articulate my past experiences. Preparing for the ICICI products question definitely helped. For future candidates, I’d recommend thorough research about the company and practicing your responses to common interview questions.

63

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process:
I applied for the Relationship Manager position under the ICICI Ascend Program in 2020. The process began with shortlisting based on my resume, followed by an online interview to assess my skills, experience, and suitability for the role. The overall interview process was smooth and well-structured.

Interview Rounds:

  • Round 1 - Resume Shortlisting:

    • Questions Asked: No specific questions were asked in this round. The focus was on evaluating my resume for relevant experience and qualifications.
    • Your Approach: I ensured my resume highlighted my skills and experiences that aligned with the role of a Relationship Manager, such as customer service, sales, and financial knowledge.
    • Outcome: I was shortlisted for the next round.

  • Round 2 - Online Interview:

    • Questions Asked:
      • Tell me about yourself.
      • Why do you want to join ICICI Bank as a Relationship Manager?
      • How do you handle difficult customers?
      • Describe a situation where you achieved a sales target.
      • What do you know about the ICICI Ascend Program?
    • Your Approach: I prepared by researching ICICI Bank, its products, and the Ascend Program. I also practiced answering behavioral and situational questions to showcase my problem-solving and interpersonal skills.
    • Outcome: The interview went well, and I received positive feedback on my responses.

Preparation Tips:

  • Research the company thoroughly, including its products, services, and recent developments.
  • Practice common interview questions, especially those related to sales, customer service, and banking.
  • Highlight relevant experiences in your resume and during the interview.
  • Be confident and articulate your thoughts clearly.

Conclusion:
The interview process for ICICI Bank’s Ascend Program was a great learning experience. I felt well-prepared, and the questions were aligned with the role’s requirements. For future candidates, I would recommend focusing on understanding the bank’s values and being ready to demonstrate how your skills align with the job. Confidence and clarity in communication are key!

64

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Application Process: Applied through the ICICI Ascend Program recruitment process.

Interview Rounds:

  • Round 1 - Group Discussion:

    • Questions Asked: General topics were given for discussion. The exact topic wasn’t specified, but it was a common subject to gauge communication and teamwork skills.
    • Your Approach: Stayed confident, listened actively to others, and contributed meaningful points while maintaining a respectful tone.
    • Outcome: Passed the round by demonstrating good communication and collaboration skills.

  • Round 2 - Personal Interview:

    • Questions Asked: General questions about my background, interest in the role, and why I wanted to join ICICI Bank.
    • Your Approach: Answered honestly and confidently, highlighting my strengths and aligning them with the job requirements.
    • Outcome: Successfully cleared the interview by showcasing my enthusiasm and fit for the role.

Preparation Tips:

  • Focus on improving communication and interpersonal skills.
  • Practice group discussions on general topics to build confidence.
  • Be clear about your career goals and how the role aligns with them.

Conclusion:
The overall experience was smooth and straightforward. Confidence and clarity in communication played a key role in clearing both rounds. For future candidates, I’d advise staying calm, being yourself, and preparing well for general questions and group discussions.

65

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program - 2020)

Location: [Location not specified]

Application Process:
I registered on the ICICI career portal and applied for the Relationship Manager position based on my preferred location. After my resume was shortlisted, I received an email inviting me for the interview process.

Interview Rounds:

  • Round 1 - Online Assessment:

    • Questions Asked:
      • Basic aptitude questions (quantitative, logical reasoning, and verbal ability).
      • Situational judgment questions related to banking scenarios.
    • Your Approach:
      I practiced aptitude questions from previous placement papers and brushed up on my banking knowledge to tackle the situational questions.
    • Outcome:
      Cleared the online assessment and moved to the next round.

  • Round 2 - HR Interview:

    • Questions Asked:
      • Tell me about yourself.
      • Why do you want to join ICICI Bank?
      • How do you handle customer complaints?
      • Describe a situation where you worked under pressure.
    • Your Approach:
      I prepared answers for common HR questions and focused on aligning my responses with the bank’s values and customer-centric approach.
    • Outcome:
      The interview went well, and I was selected for the final round.

  • Round 3 - Technical + Behavioral Interview:

    • Questions Asked:
      • Explain the role of a Relationship Manager in a bank.
      • How would you cross-sell banking products to a customer?
      • Describe a time when you resolved a conflict in a team.
    • Your Approach:
      I researched the responsibilities of a Relationship Manager and prepared examples from my past experiences to demonstrate my skills.
    • Outcome:
      Successfully cleared the round and received the offer.

Preparation Tips:

  • Practice aptitude tests from previous years’ papers.
  • Brush up on basic banking concepts and products.
  • Prepare for behavioral questions using the STAR method (Situation, Task, Action, Result).

Conclusion:
Overall, the interview process was smooth and well-structured. I felt confident because I had prepared thoroughly for each round. My advice to future candidates is to focus on both technical knowledge and soft skills, as ICICI Bank values a balance of both. Also, stay calm and composed during the interviews to make a good impression.

66

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program - 2020)

Application Process: Applied through campus placement. The process began with an aptitude test followed by an online group discussion and a personal interview.

Interview Rounds:

  • Round 1 - Aptitude Test:

    • Questions Asked: Basic maths and verbal skills questions to assess quantitative and language abilities.
    • Your Approach: Focused on solving the maths problems quickly and accurately, and ensured clarity in verbal responses.
    • Outcome: Cleared the round successfully.

  • Round 2 - Online Group Discussion:

    • Questions Asked: Topics related to banking, customer service, and sales strategies.
    • Your Approach: Actively participated, shared relevant points, and ensured a balanced discussion without dominating others.
    • Outcome: Moved to the next round.

  • Round 3 - Personal Interview:

    • Questions Asked: Focused on communication skills, sales techniques, and how I would handle customer relationships.
    • Your Approach: Highlighted my interpersonal skills, gave examples of past experiences where I successfully managed relationships, and demonstrated enthusiasm for sales.
    • Outcome: Selected for the role.

Preparation Tips:

  • Practice basic maths and verbal skills for the aptitude test.
  • Stay updated on banking and sales-related topics for the group discussion.
  • Work on clear and confident communication for the personal interview.

Conclusion:
The overall experience was smooth and well-structured. The key was to stay confident and articulate my thoughts clearly, especially in the personal interview. For future candidates, focus on showcasing your communication and relationship-building skills, as they are crucial for this role.

67

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: [Not specified]

Interview Rounds:

  • Round 1 - Interview:
    • Questions Asked: The interviewers were not interested in conducting the interview and initially wanted to cancel the process for the day. They reluctantly agreed to proceed but responded negatively and rudely to every answer.
    • Your Approach: Despite the unprofessional behavior, I remained composed and answered the questions to the best of my ability.
    • Outcome: The entire process lasted only 5 minutes, and it was clear that the interviewers were not engaged or interested in evaluating my candidacy.

Conclusion:

The experience was disappointing due to the lack of professionalism and engagement from the interviewers. It was challenging to showcase my skills in such a hostile environment. For future candidates, I would advise preparing for all scenarios, including unprofessional behavior, and maintaining composure regardless of the situation.

68

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: [Not specified]

Interview Rounds:

  • Round 1 - Panel Interview:
    • Questions Asked:
      • Questions about internship and work experience gained from it.
      • Questions about sales concepts.
      • Inquiries about family background and hobbies.
    • Your Approach:
      • I discussed my internship experiences in detail, highlighting key learnings and how they relate to the role.
      • For sales concepts, I provided examples from my past experiences to demonstrate my understanding.
      • I shared my family background and hobbies to give the panel a sense of my personality and interests.
    • Outcome: [Not specified]

Preparation Tips:

  • Focus on understanding sales concepts and how they apply to real-world scenarios.
  • Be ready to discuss your internship or work experiences in detail.
  • Prepare to talk about your hobbies and family background, as these can be part of the conversation.

Conclusion:
The interview was a great learning experience. The panel was friendly and asked relevant questions. I felt prepared, but I could have practiced more on articulating my thoughts clearly. For future candidates, I’d advise being confident and honest in your responses.

69

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program - 2020)

Application Process: Applied through the ICICI careers portal. Received an email from ICICI regarding the interview, which was conducted online.

Interview Rounds:

  • Round 1 - Online Interview:
    • Questions Asked: The questions were average and focused on general aptitude and situational responses.
    • Your Approach: I answered confidently, focusing on clarity and relevance.
    • Outcome: The interview went well and boosted my confidence.

Conclusion: The overall experience was positive, and the interview process was smooth. It helped me gain confidence in facing such situations. For future candidates, I’d advise staying calm and preparing for situational questions.

70

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program - 2020)

Application Process: Applied through the ICICI Ascend Program for 2020. The process began with a psychometric test followed by an HR interview round.

Interview Rounds:

  • Round 1 - Psychometric Test:

  • Questions Asked: General psychometric questions to assess personality and suitability for the role.

  • Your Approach: Answered honestly, focusing on traits relevant to a sales role like communication and resilience.

  • Outcome: Cleared the round successfully.

  • Round 2 - HR Interview:

  • Questions Asked: Basic HR questions about motivation, career goals, and understanding of the role.

  • Your Approach: Kept responses concise and aligned with the requirements of a sales job.

  • Outcome: Cleared the round and received an offer.

Conclusion:
The overall process was straightforward, especially for a sales role. The key was to demonstrate confidence and clarity in responses. For future candidates, focus on showcasing your communication skills and enthusiasm for sales.

71

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: Applied through the ICICI Ascend Program for freshers. The process was straightforward, and the focus was on communication skills and decision-making abilities.

Interview Rounds:

  • Round 1 - HR Interview:
    • Questions Asked:
      • Can you tell us about your skill set and future goals?
      • Do you have any prior work experience, such as internships? If yes, please elaborate.
      • Have you worked with ICICI Bank in any capacity before?
    • Your Approach: I focused on highlighting my communication skills, adaptability, and enthusiasm for the role. I also discussed my internship experiences in detail to showcase my practical exposure.
    • Outcome: The round went well, and I received positive feedback on my clarity and confidence.

Preparation Tips:

  • Brush up on your communication skills, as the interview is heavily focused on clarity and articulation.
  • Be prepared to discuss any prior work experience or internships in detail.
  • Research the role of a Relationship Manager to align your answers with the job requirements.

Conclusion:
The interview was quite relaxed and aimed at assessing my communication and decision-making abilities. I felt confident and well-prepared, and the feedback was encouraging. For future candidates, I’d advise focusing on clear communication and being honest about your experiences and aspirations.

72

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: Applied through the ICICI Ascend Program for the Relationship Manager role. The process included an online interview.

Interview Rounds:

  • Round 1 - Online Interview:
    • Questions Asked:
      • General questions about the role and responsibilities of a Relationship Manager.
      • Banking terms like CRR, SLR, REPO, etc.
      • Situational questions to assess problem-solving and customer interaction skills.
    • Your Approach:
      • Thoroughly reviewed the job description (JD) beforehand to align responses with role expectations.
      • Prepared banking terminologies and their applications.
      • Practiced situational responses to demonstrate customer-centric thinking.
    • Outcome: Successfully cleared the round.

Preparation Tips:

  • Go through the job description in detail to understand the role requirements.
  • Brush up on key banking terms and their relevance.
  • Practice situational questions to improve problem-solving and communication skills.

Conclusion:
The interview was a great learning experience. Preparing the banking terms and understanding the JD thoroughly helped a lot. For future candidates, I’d recommend focusing on these aspects to perform well in the interview.

73

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Location not specified]

Application Process:
I applied for the ICICI Ascend Program through their campus placement process. The initial shortlisting was based on my resume, and I was required to complete a simple OPQ (assessment) as part of the application. Compared to other bank processes, this one was relatively straightforward.

Interview Rounds:

  • Round 1 - Face-to-Face Interview:
    • Questions Asked:
      • Tell me about yourself.
      • Why do you want to join ICICI Bank?
      • How do you handle customer complaints?
      • Describe a situation where you demonstrated leadership skills.
    • Your Approach:
      I kept my answers concise and focused on my strengths, aligning them with the role of a Relationship Manager. For the leadership question, I shared a real-life example from my college days.
    • Outcome:
      I passed this round and moved forward in the process.

Preparation Tips:

  • Brush up on basic banking terms and customer service scenarios.
  • Prepare real-life examples to showcase your leadership and problem-solving skills.
  • Practice answering common HR questions confidently.

Conclusion:
The overall experience was smooth and less stressful compared to other banking interviews. The key was to stay confident and articulate my thoughts clearly. For future candidates, I’d advise focusing on your resume and preparing for situational questions.

74

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: The application process was entirely online. Candidates were required to log in at least one hour before the scheduled interview time to ensure all details were verified. Missing the scheduled slot meant forfeiting the opportunity.

Interview Rounds:

  • Round 1 - Online Verification and Screening:
    • Questions Asked: The round primarily involved verifying the candidate’s details and ensuring all required documents and information were in place. No specific questions were asked in this round.
    • Your Approach: I made sure to log in well before the scheduled time and had all my documents ready for verification.
    • Outcome: Successfully cleared the screening round.

Preparation Tips:

  • Ensure all required documents are prepared and verified beforehand.
  • Log in early to avoid any technical glitches or last-minute issues.

Conclusion:
The process was straightforward but strict regarding timing and documentation. Being punctual and well-prepared with all necessary details is crucial. Missing the scheduled slot can cost you the opportunity, so plan accordingly.

75

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Location not specified]

Application Process: Applied through campus placement for the ICICI Ascend Program.

Interview Rounds:

  • Round 1 - HR Interview:
    • Questions Asked:
      • Can you tell us about the job profile of a Relationship Manager?
      • Do you have any past experience in sales? If yes, please elaborate.
      • How would you approach working in a bank environment?
    • Your Approach:
      • I explained the role of a Relationship Manager, emphasizing customer interaction and sales targets.
      • Shared my internship experience in sales, highlighting achievements and learnings.
      • Discussed adaptability and teamwork as key traits for working in a bank.
    • Outcome: Cleared the round and proceeded to the next stage.

Preparation Tips:

  • Research the job profile thoroughly to answer confidently.
  • Prepare examples from past experiences to showcase relevant skills.
  • Practice answering behavioral questions to articulate your approach clearly.

Conclusion:
The interview was straightforward, focusing on understanding my fit for the role. Being well-prepared about the job profile and having clear examples from past experiences helped me perform well. For future candidates, I’d recommend focusing on clarity and confidence in responses.

76

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: [Not specified]

Interview Rounds:

  • Round 1 - Basic Test:

  • Questions Asked: [Details not provided]

  • Your Approach: [Details not provided]

  • Outcome: [Details not provided]

  • Round 2 - HR Interview:

  • Questions Asked: [Details not provided]

  • Your Approach: [Details not provided]

  • Outcome: [Details not provided]

  • Round 3 - Panel Interview:

  • Questions Asked: [Details not provided]

  • Your Approach: [Details not provided]

  • Outcome: [Details not provided]

Preparation Tips:
[Not provided]

Conclusion:
The interview process was described as “nice” and “easy to go through,” with a total of three rounds: a basic test, an HR interview, and a final panel interview. However, specific details about the questions, approach, or outcomes were not shared.

77

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Application Process: I applied for the role through the ICICI Ascend Program in 2020. After clearing the technical round, I was informed by the HR team that I had been shortlisted for the role and was asked to complete the documentation process for further proceedings.

Interview Rounds:

  • Round 1 - Technical Round:

    • Questions Asked: The technical round included questions about my qualifications, work experience, and skills relevant to the Relationship Manager role.
    • Your Approach: I answered the questions confidently, highlighting my relevant experience and skills.
    • Outcome: I cleared this round and was informed by HR that I was shortlisted for the role.

  • Round 2 - HR Follow-up:

    • Questions Asked: The HR representative asked about my work experience, qualifications, and preferred location.
    • Your Approach: I provided clear and concise answers, reiterating my interest in the role and my suitability for it.
    • Outcome: Despite being told earlier that I was shortlisted, the HR later informed me that there was no fit position for me at the time. This was unexpected and disappointing.

Conclusion:

The overall experience was frustrating due to the lack of transparency and professionalism from the HR team. Initially being told I was shortlisted and then later rejected without a valid reason was disheartening. My advice to future candidates is to stay persistent and follow up regularly, but also be prepared for unexpected outcomes in such processes. It’s essential to keep exploring other opportunities simultaneously.

78

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Application Process: Applied through the ICICI Ascend Program for the Relationship Manager role.

Interview Rounds:

  • Round 1 - HR Interview:
    • Questions Asked:
      • Can you introduce yourself?
      • What do you know about this job profile?
    • Your Approach:
      • Started with a brief introduction about my background and relevant experience.
      • Explained my understanding of the Relationship Manager role, emphasizing customer interaction, sales, and relationship-building aspects.
    • Outcome: The interviewer seemed satisfied with my responses and moved forward with the process.

Preparation Tips:

  • Research the job profile thoroughly to understand the key responsibilities.
  • Practice introducing yourself concisely, highlighting relevant skills and experiences.

Conclusion:
The interview was a positive experience overall. The interviewer was friendly, which helped ease my nerves. I felt confident in my responses, but I could have prepared more specific examples to showcase my skills. For future candidates, I’d recommend focusing on understanding the role deeply and practicing common HR questions.

79

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Application Process:
The process began with an exam. If you passed the exam, the company would send an email for the next steps, which included a group discussion and a personal interview. The final job invitation was communicated via email.

Interview Rounds:

  • Round 1 - Online Exam:

    • Questions Asked: The exam consisted of questions testing aptitude, reasoning, and basic banking knowledge.
    • Your Approach: I focused on practicing aptitude and reasoning questions from previous year papers and brushed up on basic banking concepts.
    • Outcome: Passed the exam and received an email for the next round.

  • Round 2 - Group Discussion:

    • Questions Asked: Topics were provided on the spot, ranging from current banking trends to general awareness topics.
    • Your Approach: I ensured I spoke clearly, listened to others, and contributed relevant points to the discussion.
    • Outcome: Cleared the group discussion and was invited for the final interview.

  • Round 3 - Personal Interview:

    • Questions Asked: Questions revolved around my resume, banking knowledge, and situational responses (e.g., how I would handle a difficult customer).
    • Your Approach: I prepared by reviewing my resume thoroughly, understanding basic banking products, and practicing situational responses.
    • Outcome: Successfully cleared the interview and received the job offer via email.

Preparation Tips:

  • Practice aptitude and reasoning questions from previous exams.
  • Stay updated with current banking trends and general awareness topics for the group discussion.
  • Review your resume thoroughly and prepare for situational questions for the personal interview.

Conclusion:
The overall experience was smooth and well-organized. The key was to stay calm and confident in each round. For future candidates, I’d recommend thorough preparation for the exam and practicing communication skills for the group discussion and interview.

80

Company Name: ICICI Bank

Position: Relationship Manager (ICICI Ascend Program- 2020)

Location: [Not specified]

Application Process: Applied through the ICICI Ascend Program for 2020. The process involved a virtual interview setup.

Interview Rounds:

  • Round 1 - Virtual Interview:
    • Questions Asked: The interview was short and focused on assessing the candidate’s confidence. General questions about the role and its challenges were discussed.
    • Your Approach: Maintained confidence and clarity while responding to the questions. Showed enthusiasm for the role and its challenges.
    • Outcome: Successfully cleared the round. The interviewer explained the challenges of the job in detail.

Preparation Tips:

  • Focus on building confidence and clarity in communication.
  • Research the role and its challenges to align responses with the job requirements.

Conclusion:
The interview was straightforward and aimed at evaluating confidence and suitability for the role. Being well-prepared and confident helped in clearing the round. Future candidates should emphasize their communication skills and understanding of the role’s demands.