What is Total quality management (TQM)?

Business & Management
#1

Total quality management (TQM) is a term that originated in the 1950s and is today used mainly in Japan. It is the equivalent of what other countries or organizations may call a company-wide quality management system, enterprise quality management system, or integrated quality management system, to name a few.

The term ‘total’ means the entire organization—all teams, departments and functions—is involved in quality management. The ‘system’ refers to the managerial and technological methods to achieve quality requirements and business objectives throughout an entire organization. Although it may go by various names, Juran believes ‘enterprise excellence’ to be a more appropriate name for TQM.

Juran’s Enterprise Excellence Management System has long been expressed as a company-wide business excellence and/or enterprise quality system. It embodies organizational beliefs and habits set forth in policies and processes to develop a culture capable or designing and delivering products and services that will exceed customer, regulatory, business and societal needs.

TQM-Total Quality Management - Juran Graphic
TQM-Total Quality Management - Juran Graphic1019×1024 114 KB

A primary focus of TQM and most Quality Management Systems is to improve customer satisfaction by having a customer focus and consistently meeting customer expectations. It emphasizes the need for your business to clearly communicate to the customers exactly what you will deliver to avoid misunderstandings.
A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction.

#2

Total Quality Management (TQM) is described as an ongoing endeavor by an organization’s management and staff to achieve long-term customer loyalty and satisfaction. To achieve long-term success, total quality management ensures that every person works to enhance the work culture, procedures, services, systems, and so on.

There are four different types of total quality management:

1. Phase of Planning

Employees must come up with concerns and questions to be addressed at this phase. They must identify the different problems they experience in their daily operations and investigate the root cause of the problem.

2. Doing Phase

Employees design a remedy for the difficulties identified in the planning phase during the doing phase. Employee problems are addressed via the development and implementation of strategies.

3. Phase of Checking

The checking phase is when individuals do a comparison study of before and after data to confirm the procedures’ efficacy and assess the outcomes.

4. The Acting Phase

Employees document their findings and prepare to tackle new issues throughout this phase.

2022-02-05T18:30:00Z