What is Total Quality Control?

Total Quality Control is the system which Japan has developed to implement Kaizen or continuing improvement. Total Quality Control is a forty year plus improvement on the teachings of Deming, Juran, Feigenbaum, and others who brought the concept of quality to Japan. Total Quality Control is where the rubber meets the road in terms of putting quality into place, both within the product and process.


Total Quality Management (TQM) can be regarded as a business model that drives the entire organization to excellence. TQM calls for continual improvement in all the processes and activities of the organization.

The term “Quality” in TQM does not exactly refer to the quality of product or service that the organization delivers, but it refers to quality in the widest sense including all processes of the organization. In the past, companies implemented TQM with different names like Company Wide Quality Control or just Total Quality. Good that now TQM has become a common formal name for such initiatives.