What is the best way to negotiate with a difficult person, or multiple people?

Business & Management
#1

This question is asked to see if you can solve conflicts with diplomatic solutions. Make sure you emphasize your patience and willingness to work with diverse personalities.

Example Answer
I think communicating privately with people who are experiencing tension in the workplace is the most positive and productive way of resolving it. I would be sure to approach this person and keep the conversation calm and respectful. Once I got their attention, I would take a moment to express my appreciation for their work as a way to keep things positive and boost their confidence. Then, I would discuss whatever issue is causing difficulty and do my utmost to solve it without conflict.