The interviewer is looking to establish what you take your responsibilities to be and why those responsibilities are of interest to you.
- A customer-first perspective
- Strong [communication skills]
- A commitment to problem resolution
- Passion for the profession
Example
For me, customer service is about making connections through effective communication. There’s no one-size-fits-all. Every customer is unique, and I find it incredibly rewarding when an issue is resolved in a way that makes them feel valued and understood. It’s not always easy, but it’s my responsibility to ensure every customer is heard, and even the most challenging of situations handled to the best of my ability.