As of growing technologies are making life and business comfortable around the world. Chatbots are included in every operations including the hotel industry. Also known as a chatterbot, talkbot, an artificial intelligence conversational entity, a chatbot is a service that mimics human behavior. It gives simplified answer to the customer questions and make the user feel comfortable by answering hotel related questions and answers.
Powered by trained bots across OTT channels, Surbo helps leading brands across the globe automate their day-to-day conversations with their consumers.
Chatbots in hotels serve as AI assistant to manage table reservations, answer customer inquiries, facilitate check-ins and provide customer support, with solution like MirrorFly enhancing these capabilities. These are mostly used for delivering prompt responses and assistance, reducing the need for staff intervention for every single request.