How would you handle a difficult customer?

[vatsallya-lamgadey-926c32c9 (Vatsallya Lamgadey)]

10 strategies for dealing with difficult customers

1. First and foremost, listen.
2. Build rapport through empathy.
3. Lower your voice.
4. Respond as if all your customers are watching.
5. Know when to give in.
6. Stay calm.
7. Don’t take it personally.
8. Remember that you’re interacting with a human.