How would you deal with customers unhappy with the information you gave them?

[vatsallya-lamgadey-926c32c9 (Vatsallya Lamgadey)]

Steps For Dealing With Angry Customers

1. Remain calm.
2. Don’t take it personally.
3. Use your best listening skills.
4. Actively sympathize.
5. Apologize gracefully.
6. Find a solution.
7. Take a few minutes on your own.