What are BPO interview questions?

Interview Preparation
#1

BPO is indeed one of the fastest-growing industry sectors, and many freshers see it as a good place to start their careers. Freshers are hired by BPOs to provide applicants with an effective start.

Employers need applicants who have a basic understanding of computers and excellent communication skills. Most individuals choose BPO as a profession because of these broad skill requirements.

Below are some BPO interview questions and answers to provide you with a general sense of what you’ll be asked and how you should respond.

1. Define the term "outsourcer."

In BPO, the outsourcing of their services to another company is known as an outsourcer

2. What is the reason behind the major rise of the BPO industry in India?

  • One of the reasons is that Indians have a neutral accent, allowing them to speak both American and British English, which is widely recognized across the world.
  • Second, because Indians are quick learners and effective negotiators, they understand how to deal with alternative plans.
  • In India, it is easy to hire employees at lower salaries

3. What exactly is LPO?

When a law firm decides to outsource a portion of its legal work to some other law firm, it is termed legal process outsourcing.

4. Can you speak for a minute on a certain topic?

You will be given some general topics to test your communication skills, quick thinking ability, and other qualities. As a result, read extensively and prepare to talk on a variety of topics.

5. Do you believe BPOs and call centers are the same thing?

Although BPO and Call Center are frequently used together, there is a distinction between these two. The main distinction is that a BPO company conducts back-office functions like customer service, technical support, and HR services, whereas a call center company only takes telephone calls.

6. “The customer is always correct.” Do you agree?

Our industry is developing because of clients and the services we give them. A customer’s demand or request may be incorrect at times, but it will always be correct for him. we must take special care of them as they are responsible for the success of the whole industry and so this sentence is correct.