Unacademy Senior Operations Manager Interview Questions & Experience Guide

Interview Preparation
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Unacademy Senior Operations Manager Interview Questions & Experience Guide

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Company Name: Unacademy

Position: Senior Operations Manager

Location: [Location not specified]

Application Process: [Application process details not provided]

Interview Rounds:

  • Round 1 - [Round Type not specified]:

  • Questions Asked:

    • Q1. Is WhitehatJr or Byju’s good to work for?
    • Q2. [Candidate shared a negative experience about working at WhitehatJr, advising against it due to poor policies, job insecurity, and discrepancies in salary.]

  • Your Approach: [Candidate did not provide details on their approach to answering these questions.]

  • Outcome: [Outcome of this round not specified.]

Useful Resources:

  • Whitehat Jr Operations Executive Experienced Interview Questions

Conclusion:
[Candidate strongly advises against working at WhitehatJr or Byju’s based on their negative experience, highlighting issues like job insecurity, poor policies, and salary discrepancies.]

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Company Name: Unacademy

Position: Senior Operations Manager

Location: [Location not specified]

Application Process: Applied via the company website in January 2021.

Interview Rounds:

  • Round 1 - HR Interview:

    • Questions Asked:
      • Customer service experience-related questions.
      • Objection handling scenarios.
    • Your Approach: Focused on highlighting past customer service roles and how I handled objections effectively.
    • Outcome: Successfully cleared the round.

  • Round 2 - Assignment:

    • Questions Asked: [Details not provided]
    • Your Approach: [Details not provided]
    • Outcome: [Details not provided]

  • Round 3 - Interview:

    • Questions Asked: [Details not provided]
    • Your Approach: [Details not provided]
    • Outcome: [Details not provided]

Preparation Tips:

  • Prepare thoroughly for customer service interview modules.
  • Practice objection handling scenarios to build confidence.

Conclusion:
The interview process was insightful, especially the HR round where I could showcase my customer service skills. For future candidates, focusing on real-life examples and practicing objection handling can be beneficial.

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Company Name: Unacademy

Position: Senior Operations Manager

Application Process: I was approached by the company for this role and interviewed before November 2022.

Interview Rounds:

  • Round 1 - Resume Shortlist Round:

    • Pro Tip: Avoid adding personal details like photo, gender, age, or address in your resume as they don’t add value.
    • Outcome: My resume was shortlisted for further rounds.

  • Round 2 - HR Round:

    • Questions Asked:
      1. Introduce yourself followed by your profile summary.
    • Your Approach: I provided a concise introduction highlighting my professional background and key achievements relevant to the role.
    • Outcome: I progressed to the next round.

  • Round 3 - HR Round:

    • Questions Asked:
      1. General counter questions followed by CTC discussions.
    • Your Approach: I answered the questions honestly and engaged in a transparent discussion about compensation expectations.
    • Outcome: The round concluded with CTC negotiations.

Top Skills Recommended for the Role:

  • Communication Skills
  • Customer Service
  • Interpersonal Communication
  • Negotiation Skills
  • Collections
  • Follow Ups
  • Interpersonal Skills
  • Operations
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Company Name: Unacademy

Position: Senior Operations Manager

Application Process: I applied via Naukri.com and was interviewed before November 2021.

Interview Rounds:

  • Round 1 - Resume Shortlist:

  • Outcome: My resume was shortlisted for further rounds.

  • Round 2 - One-on-one Round:

  • Questions Asked:

    • Brief about my relevant experience.
    • Brief about the job role to check whether it fits their requirements.
    • Topics given to elaborate.

  • Your Approach: I focused on aligning my past experiences with the job requirements and provided clear, concise answers.

  • Outcome: I progressed to the next round.

  • Round 3 - HR Round:

  • Questions Asked:

    • Salary discussion for negotiation.

  • Your Approach: I was transparent about my expectations and open to negotiation.

  • Outcome: The round went well, and we discussed the next steps.

Preparation Tips:

  • Be honest while answering each and every question. Don’t lie or worry about getting rejected. Stick to your honesty, which will give you confidence and success.

Conclusion:
Overall, the interview process was smooth and professional. Being honest and confident in my responses helped me navigate the rounds effectively. My advice to future candidates is to stay true to yourself and prepare thoroughly for the role-specific questions.

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Company Name: Unacademy

Position: Senior Operations Manager

Location: [Not specified]

Application Process: I applied via Naukri.com and was interviewed in March 2022.

Interview Rounds:

  • Round 1 - Resume Shortlist Round:

    • Questions Asked: None (resume screening).
    • Your Approach: Ensured my resume was well-formatted and aligned to make it easy for the recruiter to read.
    • Outcome: Passed to the next round.

  • Round 2 - One-on-one Round:

    • Questions Asked:
      1. Tell me about yourself?
      2. What was your salary in your last job?
      3. 15000 PM And 1,50,000 PA.
      4. Why should we hire you?
      5. Why should we hire you?
      6. Because this company is best and I was well-colefid for this job.
    • Your Approach: Answered honestly and confidently, focusing on my skills and experience relevant to the role.
    • Outcome: [Not specified]

Preparation Tips:

  • Prepare to discuss your family background and current job.
  • Ensure your resume is well-structured and easy to read.

Conclusion:
Thank you so much for this opportunity. The interview process was straightforward, and I felt well-prepared. For future candidates, focus on presenting your resume clearly and confidently answering questions about your experience and fit for the role.

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Company Name: Unacademy

Position: Senior Operations Manager

Application Process: I was interviewed before April 2023. The process included 2 interview rounds: an Aptitude Test and a One-on-One Round.

Interview Rounds:

  • Round 1 - Aptitude Test:

    • Questions Asked:
      1. Name 5 MS Excel formulas.
      2. Define the STAR approach.
    • Your Approach: I listed commonly used Excel formulas like VLOOKUP, SUMIF, INDEX-MATCH, IF, and CONCATENATE. For the STAR approach, I explained it as a structured method to answer behavioral questions (Situation, Task, Action, Result).
    • Outcome: I passed this round.

  • Round 2 - One-on-One Round:

    • Questions Asked:
      1. Why is there a gap from your previous organization?
    • Your Approach: I answered honestly, explaining the reason for the gap, whether it was for personal growth, upskilling, or any other valid reason.
    • Outcome: The interviewer seemed satisfied with my response.

Preparation Tips:

  • Just be honest and agree to what they have to say.
  • Brush up on basic Excel formulas and the STAR approach for behavioral questions.

Conclusion:
The interview process was straightforward, and being honest worked in my favor. I would advise future candidates to prepare well for basic technical questions and to be transparent in their responses.

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Company Name: Unacademy

Position: Senior Operations Manager

Location: [Location not specified]

Application Process: [Application process details not provided]

Interview Rounds:

  • Round 1 - General Interview:

  • Questions Asked:

    • Why should you hire you?
    • What is your goal?
    • Are you fit for this job?
    • What is the role of an Operations Manager?

  • Your Approach:

    • Answered honestly, highlighting my skills and experience relevant to the role.
    • Emphasized my ability to manage operations efficiently and lead teams.

  • Outcome: [Result of this round not specified]

Preparation Tips:

  • Keep your responses genuine and align them with your knowledge and behavior.
  • Focus on showcasing your skills in operations management, team leadership, and client relationship management.

Conclusion:
The interview was a good opportunity to reflect on my strengths and how they align with the role. Being genuine and confident in my responses helped me present myself effectively. For future candidates, I recommend thoroughly understanding the role and preparing to articulate how your skills match the job requirements.

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Company Name: Unacademy

Position: Senior Operations Manager

Application Process: The application process involved a resume shortlist followed by a one-on-one interview round.

Interview Rounds:

  • Round 1 - Resume Shortlist Round:

    • Questions Asked: N/A (Resume-based shortlisting)
    • Your Approach: Ensured my resume was crisp and highlighted relevant skills and experiences.
    • Outcome: Successfully shortlisted for the next round.

  • Round 2 - One-on-one Round:

    • Questions Asked:
      1. MS Excel formulas (VLOOKUP)
      2. HLOOKUP basic questions
      3. Basic points about Google Sheets
    • Your Approach: Prepared thoroughly for Excel and Google Sheets functionalities, focusing on practical applications.
    • Outcome: The round went well, and I was able to answer the questions confidently.

Preparation Tips:

  • Brush up on Excel formulas like VLOOKUP and HLOOKUP.
  • Familiarize yourself with Google Sheets basics.
  • Keep your resume concise and relevant to the role.

Conclusion:
The interview process was smooth, and the questions were aligned with the role’s requirements. Practicing Excel and Google Sheets beforehand was very helpful. For future candidates, I’d recommend focusing on these tools and ensuring your resume stands out.

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Company Name: Unacademy

Position: Senior Operations Manager

Application Process: I applied via LinkedIn and was interviewed before May 2023.

Interview Rounds:

  • Round 1 - One-on-one Round (Hiring Manager):

    • Questions Asked: Interview round with hiring manager.
    • Your Approach: I prepared by reviewing the job description and aligning my past experiences with the role’s requirements. I also researched Unacademy’s operations and growth strategies.
    • Outcome: Successfully cleared this round.

  • Round 2 - One-on-one Round (Skip Level Manager):

    • Questions Asked: Interview round with skip level manager.
    • Your Approach: I focused on demonstrating my strategic thinking and problem-solving skills, as well as my ability to handle cross-functional teams.
    • Outcome: Cleared this round and moved forward in the process.

Preparation Tips:

  • Research the company’s business model, recent developments, and industry trends.
  • Align your past experiences with the job description to showcase relevance.
  • Be ready to discuss your problem-solving approach and leadership style.

Conclusion:
The interview process was smooth and focused on assessing both technical and managerial skills. I felt well-prepared, but I could have asked more insightful questions about the team dynamics and growth opportunities. Overall, it was a great learning experience!