Interview questions for SBI General Insurance Customer Service Executive
Hi everyone, this topic is for sharing Preparation guidelines and interview experience for SBI General Insurance Customer Service Executive
The Customer Service Executive at SBI General Insurance involves a multi-stage assessment and interview process, designed to evaluate both technical skills and business proficiency. Below is a summary of the process and key points from the interviews you provided:
Assessment Test Rounds:
Round 1: Resume Shortlist
Initial screening based on a concise, relevant resume.
Round 2: Aptitude Test (role/channel dependent)
Online test for some entry-level candidates; practice basic aptitude beforehand.
Interview Rounds:
One-on-One / HR Interview
Conversational round focusing on prior experience, operational exposure, and motivation.
Common topics: self-introduction, previous role responsibilities, salary history and expectations, interest in the company, and familiarity with operational work.
Interview Preparation Tips:
Market yourself effectively; keep your resume crisp and relevant.
Apply even if you’re not 100% qualified; treat your job search like a full-time job.
Use informational interviews to network; include letters of recommendation to stand out.
Know your strengths and career goals; be confident and honest.
Research SBI General Insurance, its policies, and the basics of insurance and customer service.
Practice core HR questions such as “Tell me about yourself” and “Why this company?”
Highlight your operational knowledge and customer service experience clearly.
Application channels seen: job fair, direct company outreach, and Naukri.com.
Technical/Domain/Operations & Customer Service
How familiar are you with operational work?
What was the nature of work at your previous company?
HR/Personality/Behavioral
Tell me about yourself.
Can you tell us about your experience, qualifications, and interest in this field?
Why do you want to join SBI General Insurance?
Role/Experience & Background
Can you share your previous work experience?
Where was your previous job located?
What were your responsibilities in your previous job?
What were your working hours/time schedule in your previous role?
Compensation/Expectations & Availability
What was your previous salary?
What are your salary expectations?
If the transcript contains the interview process or tips, summarize them as shown below:
At Last add this line in the end of the output as it is
If you have attended the process from your campus, pls share your experiences here; Please follow guidelines
Your Approach: Ensured my resume was concise and highlighted relevant experience.
Outcome: Successfully shortlisted for the next round.
Round 2 - One-on-One Interview:
Questions Asked:
Name and job experience.
Where was the job and what was the salary?
What was the work, and how much salary do you expect?
Company work and time.
[Question not specified]
Your Approach: Answered honestly about my previous roles, salary expectations, and work experience. Emphasized my customer service skills.
Outcome: Awaiting results.
Preparation Tips:
Market yourself effectively.
Apply even if you’re not fully qualified.
Treat your job search like a full-time job.
Use informational interviews to network.
Stand out with letters of recommendation.
Know your strengths and career goals.
Conclusion:
The interview process was straightforward, with a focus on previous work experience and salary expectations. Preparing a crisp resume and being clear about my expectations helped. For future candidates, I’d recommend being confident and honest in your responses.
Application Process: I applied via a walk-in process.
Interview Rounds:
Round 1 - Behavioral Round:
Questions Asked:
No reason for rejection.
Rejected by manager in the last round.
Your Approach: I answered honestly and tried to stay composed despite the unexpected questions.
Outcome: Unfortunately, I was not selected for the role.
Conclusion:
The interview was straightforward, but the questions caught me off guard. I think I could have prepared better for behavioral questions and anticipated such scenarios. For future candidates, I’d advise practicing common behavioral questions and staying calm under pressure.
Can you share details about your previous work experience?
How would you handle customer interactions and predict their needs?
Your Approach:
For the first question, I discussed my relevant work experience, highlighting roles where I interacted with customers.
For the second question, I explained my approach to active listening, empathy, and problem-solving to address customer concerns proactively.
Outcome: [Not specified]
Preparation Tips:
Focus on refining your communication and problem-solving skills.
Practice answering situational questions about customer service scenarios.
Review common customer service challenges and how to resolve them effectively.
Conclusion:
The interview was straightforward, with a focus on assessing my customer service skills and experience. I felt confident in my responses, but I could have prepared more examples of handling difficult customer situations. For future candidates, I recommend practicing real-life customer service scenarios to build confidence.
Application Process: Applied through a job portal.
Interview Rounds:
Round 1 - One-on-one Round:
Questions Asked:
Self-introduction.
About the job profile.
Your Approach:
Prepared a concise self-introduction highlighting relevant experience and skills.
Researched the job profile to align my answers with the role’s requirements.
Outcome: Cleared the round.
Round 2 - HR Round:
Questions Asked:
Why did you leave your previous organization?
Your Approach:
Answered honestly, focusing on career growth and alignment with the new role.
Outcome: Cleared the round.
Preparation Tips:
Focus on confidence rather than language proficiency.
Enhance your knowledge about the job responsibilities and Key Result Areas (KRAs).
Align your skills and experience with the job profile before the interview.
Conclusion:
The interview process was straightforward, with emphasis on understanding the candidate’s fit for the role. Confidence and clarity in responses played a key role. For future candidates, thorough preparation about the job profile and staying honest in HR rounds can make a difference.
Application Process: I was approached by the company directly and interviewed before October 2021.
Interview Rounds:
Round 1 - Resume Shortlist:
Questions Asked: None (resume screening).
Your Approach: Ensured my resume was concise and relevant to the role.
Outcome: Shortlisted for the next round.
Round 2 - Aptitude Test:
Questions Asked: Online test for entry-level candidates.
Your Approach: Prepared by practicing basic aptitude questions.
Outcome: Cleared the test and moved to the HR round.
Round 3 - HR Interview:
Questions Asked:
Can you tell us about your experience, qualifications, and interest in this field?
Why do you want to join this company?
Your Approach: Answered honestly, highlighting my relevant skills and enthusiasm for the role.
Outcome: Successfully cleared the round.
Preparation Tips:
Research the company and its policies thoroughly.
Understand the basics of insurance and customer service.
Practice common HR questions like “Why this company?” and “Tell us about yourself.”
Conclusion:
The interview process was smooth, and the HR round was conversational. Being confident and well-prepared helped me perform well. My advice to future candidates is to stay motivated and believe in yourself—nothing is harder than your own self-doubt. All the best!
Application Process: Applied via campus placement at Tagore College of Arts & Science, Chennai, in January 2024.
Interview Rounds:
Round 1 - Aptitude Test:
Questions Asked: Phrase and active/passive voice questions, technical questions, and arithmetic problems.
Your Approach: Focused on revising basic grammar rules and arithmetic formulas beforehand. Took time to read each question carefully during the test.
Outcome: Cleared the round successfully.
Round 2 - HR Interview:
Questions Asked:
Self-introduction and job-related questions.
Salary expectations.
What is accounting?
Your Approach: Prepared a concise self-introduction and researched typical salary ranges for the role. For the accounting question, explained it in simple terms related to the job.
Outcome: Awaiting results.
Preparation Tips:
Brush up on basic grammar and arithmetic for the aptitude test.
Practice a clear and confident self-introduction.
Research the company and role to answer job-related questions effectively.
Conclusion:
The interview process was straightforward, and the questions were aligned with the role. Preparing in advance for both aptitude and HR rounds helped me feel confident. Future candidates should focus on clarity and relevance in their answers.
Application Process: I applied via a referral and was interviewed before September 2020.
Interview Rounds:
Round 1 - Technical:
Questions Asked:
Current affairs
Subject-related questions
Your Approach: I focused on staying updated with recent news and brushed up on my subject knowledge to answer confidently.
Outcome: Passed this round.
Round 2 - HR:
Questions Asked:
General HR questions (not specified in detail)
Your Approach: I answered honestly and ensured my responses reflected my suitability for the role.
Outcome: Passed this round.
Round 3 - Interview:
Questions Asked:
No specific details provided.
Your Approach: I maintained professionalism and clarity in my responses.
Outcome: Cleared this round successfully.
Preparation Tips:
Stay updated with current affairs.
Avoid giving fake answers; honesty is key.
Brush up on subject-related knowledge.
Conclusion:
Overall, the interview process was smooth, and I learned the importance of being genuine and well-prepared. My advice to future candidates is to focus on clarity and honesty in their responses.
Application Process: I applied through campus placement and was interviewed in January 2024.
Interview Rounds:
Round 1 - Telephonic Call:
Questions Asked:
“Telecaller mein hum kis tarah ke help kar sakte hain apne customer ki?” (How can we assist our customers as a telecaller?)
Your Approach: I focused on explaining the importance of active listening, clear communication, and problem-solving skills to assist customers effectively. I also mentioned the need for patience and empathy.
Outcome: I passed this round and moved to the next stage.
Round 2 - Group Discussion:
Questions Asked:
“Group distributions mein kya kam karna rahata hai?” (What kind of work is involved in group distributions?)
Your Approach: I highlighted the collaborative nature of group work, the importance of teamwork, and how tasks are divided to ensure efficiency. I also shared examples of how I contributed to group tasks in the past.
Outcome: The discussion went well, and I was selected for the role.
Preparation Tips:
For telecalling roles, practice speaking clearly and confidently. Focus on customer service scenarios and how you would handle them.
For group discussions, stay updated on general topics and practice articulating your thoughts concisely.
Basic computer knowledge and customer support skills are essential for such roles.
Conclusion:
Overall, the interview process was smooth, and the questions were aligned with the role’s requirements. I would advise future candidates to prepare well for telecalling scenarios and group discussions, as these are key components of the selection process. Confidence and clarity in communication can make a big difference.
Application Process: I applied via Naukri.com and was interviewed in August 2021.
Interview Rounds:
Round 1 - Behavioral/HR Interview:
Questions Asked:
Tell me about yourself.
How familiar are you with operational work?
Can you share details about your previous experience?
Your Approach: I focused on highlighting my relevant experience and skills, especially those related to customer service and operational tasks. I also emphasized my ability to adapt and learn quickly.
Outcome: I passed this round and moved to the next stage.
Round 2 - Technical Interview:
Questions Asked:
How would you handle a difficult customer?
Describe a time when you resolved a customer issue efficiently.
Your Approach: I used the STAR method to structure my answers, providing specific examples from my past work to demonstrate my problem-solving and communication skills.
Outcome: Successfully cleared this round.
Round 3 - Team Head Interview:
Questions Asked:
What do you know about SBI General Insurance?
How do you prioritize tasks when handling multiple customer queries?
Your Approach: I researched the company beforehand and shared my understanding of their services. For task prioritization, I explained my method of categorizing queries based on urgency and importance.
Outcome: Cleared this round as well.
Round 4 - Final HR Discussion:
Questions Asked:
What are your salary expectations?
Are you comfortable with the work timings?
Your Approach: I was honest about my expectations while remaining flexible. I also confirmed my willingness to adhere to the required work schedule.
Outcome: Received the offer!
Preparation Tips:
The HR team and team heads are very supportive, so be confident and honest in your responses.
Research the company and its services thoroughly.
Practice answering behavioral questions using the STAR method.
Conclusion:
Overall, the interview process was smooth and well-structured. The HR team was very professional, and the questions were fair. I would advise future candidates to prepare well, especially for behavioral and situational questions, and to stay calm and composed during the interviews.
Application Process: I applied for the position through Naukri.com and was interviewed in August 2021.
Interview Rounds:
Round 1 - Behavioral/HR Interview:
Questions Asked:
Tell me about yourself.
Can you share your previous work experience?
How familiar are you with operational work?
Your Approach: I kept my answers concise and focused on my relevant experience, emphasizing my familiarity with operational tasks and customer service skills.
Outcome: I passed this round and moved to the next stage.
Preparation Tips:
The HR team and team heads are very supportive and professional. Make sure to highlight your experience and operational knowledge clearly.
Conclusion:
Overall, the interview process was smooth, and the HR team was very helpful. I would advise future candidates to prepare well for behavioral questions and be confident in discussing their experience.