Walmart Inc.'s operations management consists of a number of strategies aimed at controlling the supply chain, inventories, and sales performance. The company’s success is largely dependent on its ability to handle retail operations effectively. Walmart’s management is responsible for all ten decision areas in operations management. These strategic decision areas are concerned with the difficulties that managers face on a daily basis as they strive to improve the operations of their e-commerce business.
1. Quality Control. Walmart uses three layers of quality criteria to handle this decision area in operations management. The lowest tier describes the bulk of customers’ minimal quality requirements. Most of Walmart’s brands, such as Great Value, remain at this tier. For low-cost shops, the intermediate tier stipulates market average quality. This tier is utilised for some products as well as Walmart employees’ job performance targets, particularly salespeople. The top tier sets quality levels that exceed market averages in the retail industry.
2. Scheduling. Walmart employs traditional shifts as well as flexible scheduling. The emphasis is on managing internal business process timetables to create improved efficiencies in the retail sector in this decision area of operations management. Walmart reduces losses associated with overcapacity and related difficulties by optimising schedules. In the store’s warehouses, scheduling is flexible and based on current trends.
One of Walmart’s operations management aims is to maximize productivity to support the cost leadership generic strategy’s cost minimization. Human resources and related internal business operations in the retail organisation are subject to a variety of quantitative and qualitative productivity standards or measurements. At Walmart, some of the most prominent productivity measures/criteria include:
- Revenues per unit of sale
- Rate of stockouts
- Filling time for orders
Sales revenues per store, average sales revenues per store, and sales revenues per sales team are all examples of revenue per sales unit. Walmart’s operations managers want to maximize income per unit of sales. The stockout rate, on the other hand, is the frequency of stockouts, which is when supplies for certain products are empty or insufficient despite high demand.