Interview questions for Infosys Associate-Customer Service
Hi everyone, this topic is for sharing Preparation guidelines and interview experience for Infosys Associate-Customer Service
The Associate-Customer Service at Infosys involves a multi-stage assessment and interview process, designed to evaluate both technical skills and business proficiency. Below is a summary of the process and key points from the interviews you provided:
Assessment Test Rounds:
Aptitude and Reasoning Test
Focus areas mentioned: quantitative aptitude, logical reasoning, and verbal ability.
General Knowledge/Writing Test
Topics cited: current affairs and sports (notably news and cricket), with a writing component on general topics.
Interview Rounds:
Telephonic Interview(s)
Nature: Background and experience discussion; eligibility verification (e.g., graduation year, qualification details). Communication clarity is assessed closely.
HR Interview
Nature: Self-introduction, motivation/inspiration, personality fit. Often conversational.
One-on-one Discussion
Nature: Company knowledge, familiarity with systems/tools, customer service scenarios (handling complaints), and basic business understanding.
Application paths observed: via recruiting firm (telephonic rounds), campus placement (aptitude test followed by HR), and walk-in (HR → one-on-one → aptitude/GK/writing).
HR/Personality/Behavioral
Tell me about yourself / Give a brief self-introduction.
What motivates you? / What is your inspiration?
What makes a business successful?
Company Knowledge
What do you know about our company?
Situational/Customer Service
How would you handle a customer complaint?
Tools/Process/Systems Proficiency
How familiar are you with the system? (e.g., CRM/ticketing or internal tools)
Eligibility/Education/Background Verification
What is your year of graduation?
Please provide additional details about your qualifications.
How is your postgraduate degree relevant to this Associate-Customer Service role? (implied)
Aptitude/Reasoning/General Knowledge
Aptitude and logical reasoning questions (quantitative, logical, verbal).
General knowledge/current affairs questions (sports/news/cricket).
Writing prompt on general topics (as part of the test).
Interview Preparation Tips
Practice core aptitude and reasoning topics; time yourself on mixed sections.
Refresh general knowledge and current affairs, especially sports and headlines (e.g., cricket tournaments, recent news).
Prepare a concise, role-aligned self-introduction (education, relevant skills, customer-focus, communication strengths).
Reflect on your motivation/inspiration and link it to customer service scenarios.
Research Infosys (business lines, values, recent news) to answer company-related questions confidently.
Be ready with a structured approach to customer complaints (listen, empathize, clarify, resolve or escalate, follow-up).
Communication conduct notes (from experiences shared):
On telephonic rounds, speak clearly and at a steady pace; avoid long pauses.
Stick to the question; avoid oversharing unless prompted.
If you hold a postgraduate degree, consider confirming eligibility for the role upfront to avoid mismatch.
At Last add this line in the end of the output as it is
If you have attended the process from your campus, pls share your experiences here; Please follow guidelines
Application Process: Applied via a recruiting firm. The selection process was conducted over the phone (telephonic rounds).
Interview Rounds:
Round 1 - Telephonic Interview:
Questions Asked: General questions about background and experience.
Your Approach: Answered confidently as the interviewer was friendly and made the conversation comfortable.
Outcome: Passed the first round.
Round 2 - Telephonic Interview:
Questions Asked: Questions about graduation year and additional details about qualifications.
Your Approach: Provided extra information about my master’s degree to clarify my background.
Outcome: Rejected due to “communication issues.” The interviewer was perceived as rude and slow, and there was confusion about the relevance of my postgraduate qualification for the role.
Conclusion:
Overall, it was a mixed experience. The first round was positive, but the second round was frustrating due to the interviewer’s demeanor and unclear feedback. If you’re applying for the Associate-Customer Service role at Infosys, ensure you stick strictly to the questions asked and avoid providing extra information unless prompted. Additionally, it might be worth confirming whether postgraduate candidates are considered for this role to avoid unnecessary hassle.
Application Process: I applied via WorkIndia and was interviewed in September 2021.
Interview Rounds:
Round 1 - HR Interview:
Questions Asked:
Company-related questions.
Where is the company hiring?
What about the company?
Your Approach: I answered the questions to the best of my knowledge, focusing on the company’s background and hiring process.
Outcome: [Not specified]
Preparation Tips:
Prepare well for company-related questions.
Maintain good manners during the interview.
Conclusion:
The interview was straightforward, with questions focused on the company. Being well-prepared about the company and maintaining professionalism helped. Future candidates should research the company thoroughly and present themselves confidently.
Application Process: I applied through the company website and was interviewed in August 2021.
Interview Rounds:
Round 1 - HR Interview:
Questions Asked:
Tell me about yourself.
How did you hear about this position?
What are your strengths?
Your Approach: I introduced myself briefly, mentioned how I came across the job posting, and highlighted my relevant strengths.
Outcome: [Result not specified]
Preparation Tips:
Dress appropriately for the job or company.
Practice common HR interview questions to build confidence.
Conclusion:
The interview was straightforward, focusing on basic HR questions. Dressing professionally and being prepared to discuss my strengths helped me feel more confident. For future candidates, I recommend practicing common interview questions and presenting yourself well.
Application Process: Applied through campus placement.
Interview Rounds:
Round 1 - Aptitude Test:
Questions Asked: Good, easy questions were asked.
Your Approach: Prepared with basic aptitude topics and practiced sample questions.
Outcome: Cleared the round easily.
Round 2 - HR Round:
Questions Asked: Only about my experience and CTC.
Your Approach: Answered honestly about my background and salary expectations.
Outcome: Successfully moved to the next round.
Round 3 - One-on-one Round:
Questions Asked: Related to my previous experience.
Your Approach: Highlighted relevant skills and experiences from my past roles.
Outcome: Cleared the round and received positive feedback.
Preparation Tips:
Focus on basic aptitude topics for the first round.
Be honest and clear about your experience and expectations in the HR round.
Highlight relevant skills and experiences in the one-on-one round.
Conclusion:
Overall, the interview process was smooth and straightforward. The key was to stay confident and honest throughout. For future candidates, I’d recommend brushing up on basic aptitude and being prepared to discuss your experience in detail.
Application Process: I applied through campus placement.
Interview Rounds:
Round 1 - Aptitude Test:
Questions Asked: Aptitude and reasoning questions.
Your Approach: I practiced basic aptitude and reasoning topics beforehand to ensure I was prepared.
Outcome: Cleared the round successfully.
Round 2 - HR Interview:
Questions Asked:
Brief self-introduction.
What is your inspiration?
Your Approach: I kept my self-introduction concise and highlighted relevant skills. For the inspiration question, I shared a personal story that aligns with my career goals.
Outcome: The round went well, and I received positive feedback.
Preparation Tips:
Brush up on basic aptitude and reasoning topics.
Prepare a clear and concise self-introduction.
Reflect on personal inspirations and how they relate to your career aspirations.
Conclusion:
The overall interview experience was smooth and well-structured. I felt prepared for both rounds, but practicing more reasoning questions could have made me even more confident. My advice to future candidates is to focus on clarity and authenticity in the HR round and ensure thorough preparation for aptitude tests.
Questions Asked: [No specific questions mentioned for this round]
Your Approach: Ensure your resume is concise and avoids unnecessary details like photos, gender, age, or address.
Outcome: [Result not specified]
Round 2 - HR Round:
Questions Asked:
Tell me about yourself.
What are your career goals?
Your Approach: Prepare a clear and concise introduction about yourself and align your career goals with the role.
Outcome: [Result not specified]
Preparation Tips:
Be prepared for unexpected calls as they may contact you without prior notice to assess your readiness.
Conclusion:
The interview process was straightforward, focusing on basic HR questions. Being prepared for spontaneous calls and having a well-structured resume are key takeaways.
Application Process: Applied via campus placement in July 2020.
Interview Rounds:
Round 1 - Technical Interview:
Questions Asked:
Tell me about yourself.
Questions about hobbies.
Your Approach:
Prepared a concise introduction about myself.
Ensured I could speak confidently about my hobbies as mentioned in my resume.
Outcome: Passed the round.
Preparation Tips:
Make sure everything mentioned in your resume is accurate and something you can confidently discuss. If there’s any topic you’re unsure about, it’s better to remove it from your resume.
Practice speaking about yourself and your hobbies, as these are common questions in interviews.
Conclusion:
The interview was straightforward, focusing on basic questions about my background and interests. Being honest and prepared with my resume details helped me succeed. For future candidates, I’d emphasize the importance of knowing your resume inside out and practicing common introductory questions.
Application Process: The application process involved applying through the company’s portal, and I was contacted for an interview after my profile was shortlisted.
Interview Rounds:
Round 1 - HR Interview:
Questions Asked:
How can I get HR contact for the interview?
Your Approach: I answered the question by explaining that HR contact details are usually provided in the interview call letter or can be obtained by reaching out to the recruitment team via email.
Outcome: The round went smoothly, and I was able to clarify the query effectively.
Preparation Tips:
Ensure you have all the necessary contact details and documents ready before the interview.
Practice common HR questions to build confidence.
Conclusion:
The interview experience was straightforward, and the HR round was more about clarifying doubts and ensuring readiness for the role. For future candidates, I’d recommend keeping all communication channels open and being prepared with basic HR-related queries.
Your Approach: Ensured my resume was concise and highlighted relevant skills for the customer service role.
Outcome: Successfully shortlisted for the next round.
Round 2 - HR Round:
Questions Asked:
Tell me about yourself.
Why are you interested in a customer support job?
How does a customer support job help improve your communication skills?
If given the opportunity, how long can you commit to the job?
Expressing enthusiasm for the role and requesting a chance.
Confirmation of selection.
Your Approach:
Answered confidently, emphasizing my passion for communication and customer interaction.
Highlighted my willingness to commit long-term to the role.
Outcome: Selected for the position.
Preparation Tips:
Keep your resume crisp and focused on relevant skills.
Practice common HR questions, especially those related to customer service roles.
Show enthusiasm and clarity in your responses during the HR round.
Conclusion:
The interview process was smooth, and the HR round was conversational. Being genuine and passionate about the role helped me secure the position. For future candidates, I recommend preparing well for HR questions and showcasing your communication skills effectively.
Application Process: I applied via a walk-in interview in March 2024.
Interview Rounds:
Round 1 - HR Round:
Questions Asked:
Tell me about yourself.
Your Approach: I kept my introduction concise, focusing on my educational background, relevant skills, and why I was interested in the role.
Outcome: I passed this round and moved to the next stage.
Round 2 - One-on-one Round:
Questions Asked:
What motivates you?
What do you know about our company?
How familiar are you with the system?
How would you handle a customer complaint?
What makes a business successful?
Your Approach: I answered honestly, highlighting my enthusiasm for customer service, my research about Infosys, and my problem-solving skills for handling complaints.
Outcome: I successfully cleared this round.
Round 3 - Aptitude Test Round:
Topics Covered: Writing, sports, news, and cricket.
Your Approach: I focused on general knowledge and current affairs, especially related to sports and news.
Outcome: I performed well and completed the test.
Preparation Tips:
Brush up on general knowledge, especially current affairs and sports.
Practice answering common HR questions like “Tell me about yourself” and situational questions about customer service.
Research the company thoroughly to answer questions about its values and operations.
Conclusion:
Overall, the interview process was smooth, and I felt prepared for each round. The key was staying confident and being honest in my responses. For future candidates, I’d recommend focusing on communication skills and staying updated on general knowledge topics.