ICICI Lombard Customer Service Interview Questions & Experience Guide

Interview Preparation
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ICICI Lombard Customer Service Interview Questions & Experience Guide

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Company Name: ICICI Lombard

Position: Customer Service

Location: Not specified

Application Process: I applied via Naukri.com and was interviewed before December 2022.

Interview Rounds:

  • Round 1 - Resume Shortlist Round:

    • Questions Asked: None (resume screening).
    • Your Approach: Ensured my resume was concise and highlighted relevant skills.
    • Outcome: Passed to the next round.

  • Round 2 - Case Study Round:

    • Questions Asked: Disease diagnosis and treatment.
    • Your Approach: Analyzed the case logically and provided a structured solution.
    • Outcome: Advanced to the next round.

  • Round 3 - HR Round:

    • Questions Asked: Previous knowledge about working experiences.
    • Your Approach: Shared relevant work experiences confidently.
    • Outcome: Moved forward to the final round.

  • Round 4 - One-on-one Round:

    • Questions Asked: Previous company salary.
    • Your Approach: Answered honestly and professionally.
    • Outcome: Final selection.

Preparation Tips:

  • Be confident during the interview.
  • Ensure your resume is crisp and to the point.

Conclusion:
Overall, the interview process was smooth. I focused on presenting my skills clearly and confidently. For future candidates, I recommend preparing well for case studies and being honest in HR rounds.

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Company Name: ICICI Lombard

Position: Customer Service

Location: Not specified

Application Process: Applied via Naukri.com and was interviewed in December 2022.

Interview Rounds:

  • Round 1 - HR Round:
    • Questions Asked:
      1. Tell me about yourself more.
      2. Talk about your previous career job responsibilities and role.
    • Your Approach:
      • Prepared a concise and confident introduction about myself, highlighting relevant skills and experiences.
      • Clearly explained my previous job responsibilities and roles, focusing on how they align with the customer service position.
    • Outcome: Successfully cleared the HR round.

Preparation Tips:

  • Be positive and stay strong during the interview.
  • Avoid demotivation or stuttering while speaking.

Conclusion:
The interview was straightforward, and the key was to remain confident and articulate. Preparing a clear narrative about my background and previous roles helped me perform well. For future candidates, I’d advise practicing your responses to common HR questions to ensure clarity and confidence during the interview.

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Company Name: ICICI Lombard

Position: Customer Service

Application Process: I applied for this role through a referral and was interviewed before June 2023.

Interview Rounds:

  • Round 1 - One-on-one Round:

    • Questions Asked:
      • Tell me about yourself.
    • Your Approach: I kept my answer concise, focusing on my educational background, relevant skills, and why I was interested in the role.
    • Outcome: I passed this round and moved to the next stage.

  • Round 2 - HR Round:

    • Questions Asked:
      • Speak on any topic for 5 minutes.
    • Your Approach: I chose a topic I was comfortable with, structured my thoughts clearly, and spoke confidently while maintaining a conversational tone.
    • Outcome: This round went well, and I received positive feedback.

Conclusion:
Overall, the interview process was smooth and straightforward. Being prepared with a clear and concise introduction and practicing speaking on random topics helped me perform well. My advice to future candidates would be to stay calm, be confident, and prepare thoroughly for common HR questions.

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Company Name: ICICI Lombard

Position: Customer Service

Location: [Not specified]

Application Process: Applied via campus placement in January 2024.

Interview Rounds:

  • Round 1 - Telephonic Call:

  • Questions Asked:

    • “Telecaller mein ham kis tarah ke help kar sakte hain apne customer ki?” (How can we assist our customers as a telecaller?)

  • Your Approach: I focused on explaining the importance of active listening, patience, and clear communication to resolve customer queries effectively. I also highlighted the need for product knowledge to provide accurate information.

  • Outcome: Passed this round.

  • Round 2 - Group Discussion:

  • Questions Asked:

    • “Group distributions mein kya kam karna rahata hai?” (What tasks are involved in group distributions?)

  • Your Approach: I participated actively, sharing insights about teamwork, coordination, and the importance of clear roles in group tasks. I also emphasized the need for effective communication to ensure smooth operations.

  • Outcome: Successfully cleared this round.

Preparation Tips:

  • For telecalling roles, practice active listening and clear communication.
  • Brush up on basic computer skills and customer support scenarios.
  • For group discussions, stay confident, articulate your points clearly, and respect others’ opinions.

Conclusion:
The interview process was smooth, and the questions were practical. I realized the importance of being confident and well-prepared for both telephonic and group discussion rounds. For future candidates, I’d suggest practicing common customer service scenarios and improving your teamwork skills for group discussions.

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Company Name: ICICI Lombard

Position: Customer Service

Location: [Not specified]

Application Process: I applied via a referral and was interviewed before September 2020.

Interview Rounds:

  • Round 1 - Technical:

  • Questions Asked:

    • Current affairs
    • Subject-related questions

  • Your Approach: I answered honestly and avoided making up answers if I didn’t know something.

  • Outcome: Passed to the next round.

  • Round 2 - HR:

  • Questions Asked: [Details not provided]

  • Your Approach: [Details not provided]

  • Outcome: [Details not provided]

  • Round 3 - Interview:

  • Questions Asked: [Details not provided]

  • Your Approach: [Details not provided]

  • Outcome: [Details not provided]

Preparation Tips:

  • Be honest during the interview. If you don’t know an answer, it’s better to admit it rather than faking it.

Conclusion:
Overall, the interview process was straightforward. Being truthful and avoiding fabricated answers worked in my favor. For future candidates, I’d recommend staying updated on current affairs and being genuine in your responses.

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Company Name: ICICI Lombard

Position: Customer Service

Location: Chennai

Application Process: Applied via campus placement at Tagore College of Arts & Science, Chennai, and was interviewed in Jan 2024.

Interview Rounds:

  • Round 1 - Aptitude Test:

  • Questions Asked: Phrase and active voice/passive voice, technical questions, and arithmetic.

  • Your Approach: Focused on revising grammar rules and basic arithmetic to tackle the questions confidently.

  • Outcome: Cleared the round successfully.

  • Round 2 - HR Interview:

  • Questions Asked:

    1. Self-introduction and job-related questions.
    2. Salary expectations.
    3. “What is accounting?”

  • Your Approach: Prepared a concise self-introduction, researched salary benchmarks for the role, and revised basic accounting concepts.

  • Outcome: Provided clear and confident answers, leading to a positive outcome.

Preparation Tips:

  • Brush up on grammar rules and basic arithmetic for aptitude tests.
  • Practice a crisp self-introduction and research common HR questions.
  • Understand fundamental concepts related to the role, such as accounting basics for customer service roles.

Conclusion:
The interview process was smooth, and the questions were aligned with the role’s requirements. Preparing thoroughly for both aptitude and HR rounds helped me perform well. For future candidates, I’d recommend focusing on clarity and confidence in responses, especially during the HR round.

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Company Name: ICICI Lombard

Position: Customer Service

Application Process: Applied through an online job portal.

Interview Rounds:

  • Round 1 - HR Interview:
    • Questions Asked:
      1. Introduce yourself.
      2. Why is there a long gap in your job?
      3. Why should we hire you?
      4. What makes you suitable for this job?
      5. Why do you want to work in BPO?
      6. Are you comfortable talking to customers on call?
      7. What is your current CTC and expected CTC?
    • Your Approach: I answered confidently, focusing on my communication skills and willingness to handle customer queries. I explained my gap in employment honestly and highlighted my adaptability.
    • Outcome: Cleared the round and moved to the next stage.

Preparation Tips:

  • Brush up on common HR interview questions.
  • Practice speaking clearly and confidently.
  • Be honest about your employment history and expectations.

Conclusion:
The interview was straightforward, and the HR round focused on assessing my communication skills and fit for the role. Being prepared with answers for common questions helped me perform well. For future candidates, I’d advise practicing your responses and staying calm during the interview.

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Company Name: ICICI Lombard

Position: Customer Service

Application Process: I applied via a referral and was interviewed in July 2021.

Interview Rounds:

  • Round 1 - HR Interview:

    • Questions Asked:
      1. About myself, my work, and KPIs.
      2. Asked about life insurance products, types of insurance plans, types of bonuses, and benefits of life insurance.
      3. Asked about my work experience and family background.
      4. Reason to join the organization.
    • Your Approach: I prepared answers in advance and practiced them verbally to improve my communication. I focused on being concise and clear while highlighting my relevant experience.
    • Outcome: Passed to the next round.

  • Round 2 - Assignment:

    • Questions Asked: Details of the assignment were not specified.
    • Your Approach: I ensured I understood the task requirements thoroughly and completed it within the given timeframe.
    • Outcome: Successfully cleared this round.

  • Round 3 - Case Study:

    • Questions Asked: The case study was related to customer service scenarios in the insurance sector.
    • Your Approach: I analyzed the case carefully, identified key issues, and proposed practical solutions based on my knowledge of insurance products and customer service.
    • Outcome: Advanced to the final round.

  • Round 4 - Final Interview:

    • Questions Asked: Similar to the HR round but more in-depth, focusing on my understanding of the role and the company.
    • Your Approach: I reiterated my enthusiasm for the role and aligned my answers with the company’s values and goals.
    • Outcome: Received a positive response and was selected for the role.

Preparation Tips:

  • Before the interview, mentally prepare and revise potential questions and answers.
  • Practice verbally in front of a mirror to improve communication and presentation skills.
  • Research the company and its products thoroughly.

Conclusion:
Overall, the interview process was smooth, and I felt well-prepared. Practicing my answers and understanding the company’s products were key to my success. For future candidates, I recommend focusing on clarity, confidence, and thorough preparation.

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Company Name: ICICI Lombard

Position: Customer Service

Application Process: I applied via a referral and was interviewed in May 2023.

Interview Rounds:

  • Round 1 - Resume Shortlist Round:

  • Questions Asked: N/A (Resume screening)

  • Your Approach: Ensured my resume was concise and highlighted relevant work experience.

  • Outcome: Shortlisted for the next round.

  • Round 2 - Aptitude Test Round:

  • Questions Asked: Focused on work experience and appreciation from the last company.

  • Your Approach: Prepared by reviewing my past work achievements and experiences.

  • Outcome: Cleared the aptitude test.

  • Round 3 - HR Round:

  • Questions Asked:

    • Salary commitment.

  • Your Approach: Researched industry standards and aligned my expectations accordingly.

  • Outcome: Awaiting final results.

Preparation Tips:

  • Don’t miss any opportunity; ensure you are well-prepared for each round.

Conclusion:
Overall, the interview process was smooth. I focused on presenting my work experience clearly and was honest about my salary expectations. For future candidates, I’d advise thorough preparation and confidence in your responses.

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Company Name: ICICI Lombard

Position: Customer Service

Location: Not specified

Application Process: I applied via referral and was interviewed in July 2021.

Interview Rounds:

  • Round 1 - HR Interview:

    • Questions Asked:
      1. About myself, my work & KPI.
      2. Asked about the life insurance products, types of insurance plans, types of bonuses, benefits of life insurance, etc.
      3. Asked about my work experience & my family background.
      4. Reason to join the organization.
    • Your Approach: I prepared answers for common HR questions and revised details about life insurance products to ensure I could explain them clearly.
    • Outcome: I passed this round and moved to the next stage.

  • Round 2 - Assignment:

    • Questions Asked: Not specified.
    • Your Approach: I focused on completing the assignment accurately and within the given timeframe.
    • Outcome: Successfully cleared this round.

  • Round 3 - Case Study:

    • Questions Asked: Not specified.
    • Your Approach: I analyzed the case study thoroughly and presented my solutions logically.
    • Outcome: Cleared this round as well.

  • Round 4 - Final Interview:

    • Questions Asked: Not specified.
    • Your Approach: I maintained confidence and clarity while answering questions.
    • Outcome: Successfully cleared the final round.

Preparation Tips:

  • Before an interview, become mentally prepared and revise all possible answers to questions the interviewer might ask.
  • Practice verbally in front of yourself to improve communication and presentation skills.

Conclusion:
Overall, the interview process was smooth, and I felt well-prepared. Revising key concepts and practicing answers beforehand helped me perform confidently. My advice to future candidates is to focus on clarity in communication and thorough preparation about the company and role.