The interviewer would like to know how you rate your communication skills. First, on a scale of 1-10, discuss how skilled are you in communication. Try to avoid giving yourself a 10, and nobody is perfect, and you do not want to come across as overly confident or someone who has no room for feedback and improvement. Alternately, avoid giving yourself too little credit. You do not want to paint the picture that you are a communication dud! Try to remain in the 7.5-9.5 range while staying honest and accurate. Use an example of your excellent communication to back your answer.
You can use the example as:
“I will rate my communication skills a 7.5/10. I am newer to my career, but I have gone through a great deal of training in customer service. I plan only to become better! If you have recommendations on books or training, I would love to hear them.”