Hi everyone, this topic is for sharing Preparation guidelines and interview experience for Delhivery Senior Manager
The Senior Manager at Delhivery involves a multi-stage assessment and interview process, designed to evaluate both technical skills and business proficiency. Below is a summary of the process and key points from the interviews you provided:
Assessment Test Rounds:
Resume Shortlist
Description: Profile screening based on relevant experience; ensure the resume is crisp and aligned to the role.
Interview Rounds:
Technical Round
Description: Focused purely on last-mile operations; also covered candidate’s strengths and abilities alongside role-specific technical questions.
Case Study Round
Description: One case related to the Senior Manager designation (operations); another case touching economy/social contexts requiring out-of-the-box thinking. Candidates were expected to provide structured, logical solutions.
One-on-one/Managerial + HR Round
Description: Resume deep-dive, team strength/capabilities discussion, and compensation (current CTC and expected CTC). In another experience, an initial one-on-one covered professional experience, qualifications/certifications, Excel proficiency, and handling difficult escalations.
Technical/Domain: Last-Mile Operations
Describe your experience managing last-mile delivery operations.
How do you optimize last-mile routes, SLAs, and costs?
Which KPIs do you track for last-mile performance, and how do you improve them?
How do you plan capacity and manage surges/peak season in last-mile operations?
Tools and Analytics (MS Office/Excel)
What is your expertise in MS Office, especially Excel?
Which Excel functions/features have you used for operational reporting and analysis (e.g., pivot tables, lookups, formulas, dashboards)?
HR/Personality/Behavioral
What are your strengths and abilities?
Walk us through your professional experience and key achievements.
What relevant qualifications and certifications do you hold?
Situational/Leadership/Decision-Making
How do you manage difficult and escalated clients?
Describe your team management experience and team-strength capabilities. What is the largest team you have led?
Case Study/Analytical
Solve a case study related to the Senior Manager role (operations-focused). Present a structured, logical solution.
Tackle an out-of-the-box case related to economy or social contexts. Explain your reasoning and decision-making.
Compensation & Fit
What is your current CTC and what are your expectations?
Interview Preparation Tips:
Ensure your resume is crisp, highlights relevant experience, and is aligned to last-mile operations.
Gain knowledge across all aspects of the role; brush up on last-mile metrics, process improvements, and stakeholder management.
Practice case studies and structure your approach; be ready for unconventional prompts requiring out-of-the-box thinking.
Understand the interviewer’s perspective; try offering multiple approaches where applicable.
Hands-on Excel practice (pivot tables, lookups, basic dashboards) for operational analytics discussion.
Candidate note: One experience mentioned poor work culture/no work-life balance; perform your own due diligence during discussions.
If you have attended the process from your campus, pls share your experiences here; Please follow [guidelines](https://discuss.boardinfinity.com/t/interview-transcript-guidelines/22428?u=abhay-gupta-ebaf4123)
For the first question, I discussed my current role, responsibilities, and key achievements with my client, highlighting how my contributions added value.
For the second question, I provided insights into revenue margins across different cities, backed by data and examples from my past projects.
Outcome: The round went well, and I received positive feedback on my clarity and depth of experience.
Preparation Tips:
Focus on articulating your experience clearly, especially in client-facing roles.
Be prepared with data or examples to support your answers, particularly for questions related to revenue or margins.
Conclusion:
Overall, the interview was a great experience. The questions were straightforward but required detailed responses. I would advise future candidates to thoroughly prepare for discussions about their current roles and be ready to dive deep into specific metrics or achievements.
Application Process: Applied via Naukri.com and was interviewed in December 2022.
Interview Rounds:
Round 1 - Resume Shortlist Round:
Questions Asked: No specific questions were mentioned.
Your Approach: Ensured the resume was concise and highlighted relevant experience.
Outcome: Successfully shortlisted for the next round.
Round 2 - HR Round:
Questions Asked: General discussion about work experience and role-related topics.
Your Approach: Engaged in a confident and open conversation, aligning my experience with the role requirements.
Outcome: Advanced to the next round.
Round 3 - One-on-one Round:
Questions Asked: Work-related discussion focusing on role-specific scenarios and challenges.
Your Approach: Provided detailed examples from past experiences to demonstrate problem-solving and leadership skills.
Outcome: Successful progression in the interview process.
Preparation Tips:
Be confident and showcase your strengths.
Clearly articulate your aspirations and how they align with the role.
Conclusion:
The interview process was smooth and focused on assessing both technical and interpersonal skills. Being well-prepared and confident helped me navigate each round effectively. Future candidates should emphasize their relevant experience and be ready to discuss their career goals in detail.
Application Process: I applied for the Senior Manager position at Delhivery through a referral before April 2023.
Interview Rounds:
Round 1 - HR Round:
Questions Asked:
Previous profile and responsibilities.
Your Approach: I discussed my previous roles in detail, highlighting my responsibilities and key achievements.
Outcome: Cleared the round successfully.
Round 2 - Aptitude Test Round:
Questions Asked:
Team management and handling difficult escalations.
Your Approach: I shared practical examples from my experience where I managed teams and resolved escalations effectively.
Outcome: Progressed to the next round.
Round 3 - Technical Round:
Questions Asked:
Data analytics and Excel expertise.
Your Approach: I demonstrated my proficiency in data analytics and Excel by explaining specific projects where I used these skills to drive results.
Outcome: Cleared the technical round.
Preparation Tips:
Brush up on team management scenarios and be ready to discuss real-life examples.
Revise data analytics concepts and Excel functionalities, especially pivot tables, VLOOKUP, and data visualization.
Practice articulating your past responsibilities and achievements clearly.
Conclusion:
The interview process at Delhivery was structured and focused on both technical and managerial skills. Being well-prepared with practical examples and a clear understanding of the role helped me navigate the rounds smoothly. For future candidates, I’d recommend focusing on your problem-solving abilities and being concise in your responses.
Application Process: I applied via Naukri.com and was interviewed in October 2022.
Interview Rounds:
Round 1 - Resume Shortlist Round:
Questions Asked: Resume review.
Your Approach: Ensured my resume was crisp and highlighted relevant experience.
Outcome: Shortlisted for the next round.
Round 2 - Technical Round:
Questions Asked:
Purely belongs to last-mile operations.
Strengths and abilities.
Some kind of technical questions.
Your Approach: Focused on my operational expertise and strengths, and tried to answer technical questions as accurately as possible.
Outcome: Advanced to the next round.
Round 3 - Case Study Round:
Questions Asked:
One case study related to the designation.
Another case study related to economy and social/religious (out-of-the-box thinking required).
Your Approach: Analyzed the case studies thoroughly and provided structured, logical solutions.
Outcome: Cleared the round.
Round 4 - One-on-one Round:
Questions Asked:
Resume reviewed, team strength capabilities, about CTC of the previous organization, and expected CTC.
Your Approach: Discussed my experience, team management skills, and salary expectations transparently.
Outcome: Final decision pending.
Preparation Tips:
Gain knowledge in all aspects of the role.
Understand the interviewer’s mentality and try to answer questions in multiple ways.
Conclusion:
The interview process was comprehensive, covering technical, operational, and case-study aspects. I felt well-prepared but could have practiced more case studies beforehand. My advice to future candidates is to focus on all dimensions of the role and be ready for out-of-the-box questions.
Application Process: I was approached by the company directly and interviewed in December 2021.
Interview Rounds:
Round 1 - One-on-one Round:
Questions Asked:
Technical round focused on my previous experience.
CMDB-related questions.
Your Approach: I discussed my past roles and projects in detail, emphasizing my technical expertise and problem-solving skills. For the CMDB questions, I highlighted my familiarity with configuration management databases and their importance in operations.
Outcome: Advanced to the next round.
Round 2 - One-on-one Round:
Questions Asked:
Questions about assets management and how my previous experience is relevant to the role.
Your Approach: I connected my past work in logistics and supply chain to the assets management requirements of the role, showcasing my ability to handle operational challenges.
Outcome: Successfully cleared the round.
Preparation Tips:
The questions weren’t overly difficult, but the interviewers focused on assessing my ability to handle work pressure and reliability. Delhivery’s work environment is demanding, so demonstrating resilience and adaptability is key.
Conclusion:
Overall, the interview process was smooth but rigorous. The emphasis was on practical experience and the ability to thrive under pressure. For future candidates, I’d recommend thoroughly reviewing your past projects and being prepared to discuss how they align with the role’s demands. Also, practice articulating how you handle high-pressure situations, as this is a critical aspect of working at Delhivery.
Application Process: I applied via a referral and was interviewed before October 2022.
Interview Rounds:
Round 1 - Resume Shortlist Round:
Questions Asked: No specific questions were asked in this round. The focus was on reviewing my resume.
Your Approach: I ensured my resume was concise and highlighted relevant experience without unnecessary personal details.
Outcome: My resume was shortlisted, and I moved to the next round.
Round 2 - One-on-one Round:
Questions Asked:
Normal profile and industry-related questions.
General industry-related questions.
Your Approach: I answered the questions based on my experience and knowledge of the industry, keeping my responses clear and relevant.
Outcome: The round went well, but I did not receive further updates afterward.
Preparation Tips:
Ensure your resume is tailored to the role and free of unnecessary personal details.
Be prepared to discuss your profile and industry knowledge in detail.
Conclusion:
The interview process was straightforward, but the role seemed to be a temporary or experimental one, as it was introduced and closed within a year. For future candidates, I’d advise being cautious about applying for such profiles in similar companies.
Application Process: I applied for the Senior Manager position at Delhivery through a referral. The interview process took place before May 2017.
Interview Rounds:
Round 1 - Resume Shortlist:
Questions Asked:
What do you know about Delhivery?
Why do you want to join Delhivery?
Your Approach: I researched Delhivery thoroughly to understand their business model, services, and market position. For the second question, I aligned my career goals with the company’s vision and emphasized my enthusiasm for contributing to their growth.
Outcome: I successfully cleared this round and moved to the next stage.
Round 2 - One-on-One Round:
Questions Asked: Details of specific questions weren’t provided, but the focus was likely on assessing my fit for the role and my understanding of the industry.
Your Approach: I prepared by reviewing my past experiences and how they could add value to Delhivery. I also brushed up on industry trends and challenges.
Outcome: The outcome of this round wasn’t specified, but I assume it was a continuation of the evaluation process.
Preparation Tips:
Be very enthusiastic and demonstrate a go-getter attitude.
Be prepared to manage a poor work-life balance, as it might be part of the role.
Focus on key skills like warehouse management, sales, transportation, vendor management, business development, project management, transport operations, and B2B sales.
Conclusion:
Overall, the interview process was insightful and gave me a good understanding of Delhivery’s expectations. While I was well-prepared, I could have delved deeper into specific operational challenges the company faces. My advice to future candidates is to thoroughly research the company and align your skills with their needs while being ready for a dynamic work environment.
Application Process: I applied via a recruitment consultant and was interviewed in April 2021.
Interview Rounds:
Round 1 - HR and Background Check:
Questions Asked: They asked about my experience in my last company, particularly if it was in the same industry.
Your Approach: I highlighted my industry experience and how it aligns with the role. For those without industry experience, I emphasized my skills and communication abilities.
Outcome: Passed this round.
Round 2 - Top Management Interview:
Questions Asked: Similar to the first round, focusing on industry experience and skills.
Your Approach: I reiterated my relevant experience and demonstrated strong communication skills.
Outcome: Successfully cleared this round.
Round 3 - Final Discussion:
Questions Asked: More in-depth about my previous roles and how I could contribute to Delhivery.
Your Approach: I provided specific examples of my achievements and how they could translate to success in this role.
Outcome: Received positive feedback and moved forward in the process.
Preparation Tips:
Focus on highlighting industry experience if you have it. If not, strong communication skills can compensate.
Be prepared to discuss your previous roles in detail and how they relate to the position you’re applying for.
Conclusion:
Overall, the interview process was straightforward but emphasized industry relevance and communication. If you lack direct industry experience, showcasing transferable skills and clear communication can make a strong impression. Good luck!
Application Process: I applied via Naukri.com and was interviewed in October 2022.
Interview Rounds:
Round 1 - Resume Shortlist Round:
Questions Asked: None (resume screening).
Your Approach: Ensured my resume was crisp and highlighted relevant experience.
Outcome: Passed to the next round.
Round 2 - Technical Round:
Questions Asked:
Purely belongs to last-mile operations.
Strengths and abilities.
Some kind of technical questions.
Your Approach: Focused on aligning my answers with the role’s requirements, especially last-mile operations.
Outcome: Advanced to the next round.
Round 3 - Case Study Round:
Questions Asked:
One case study related to the designation.
Another case study about economy and social/religious (out-of-the-box thinking).
Your Approach: Analyzed the case studies logically and provided structured solutions.
Outcome: Moved forward to the final round.
Round 4 - One-on-one Round:
Questions Asked:
Resume reviewed, team strength capabilities, about CTC of the previous organization, and expected CTC.
Your Approach: Discussed my experience transparently and aligned my expectations with the role.
Outcome: Final decision pending.
Preparation Tips:
Gain knowledge in all aspects of the role.
Understand the interviewer’s mentality and try to answer questions in multiple ways.
Conclusion:
Overall, the interview process was thorough and tested both technical and analytical skills. I could have prepared more case studies beforehand. My advice to future candidates is to focus on real-world problem-solving and be clear about your expectations.