The first step to creating a winning strategy is to establish your objectives and goals. Without goals, you have no way to measure success and [return on investment (ROI)
Each of your goals should be:
- Specific
- Measurable
- Attainable
- Relevant
- Time-bound
This is the S.M.A.R.T. goal framework. It will guide your actions and ensure they lead to real business results.
Here’s an example of a S.M.A.R.T. goal:
“We will use Twitter for customer support and lower our average response rate to under two hours by the end of the quarter.”