If you work in an environment that sees a customer base, the employer will want to know how you will keep them happy, while also maintaining company protocol. Talk about a time when you helped calm a customer down and came to a good solution for them.
Example Answer
At my previous position, a customer called the front desk very frustrated with the fact that she’d waited more than two weeks for a reply from our sales team. First, I apologized to the customer and took down her details. After, I was sure to pass the details to our head salesperson, who contacted the customer within the hour. During this time I investigated why the inquiry hadn’t been answered, and discovered that the wrong mobile number had been written down for her. I let the customer know, input the new phone number, and then offered a goodwill discount on her next order. Fortunately, she not only continued to order from us, but also wrote up a five-star Google review of our business