They want to know your thought process and if you can make hard trade-off decisions. Also, this question helps them understand your influence at your last company. Do your decisions affect people’s lives, products, and businesses? Or is your remit to little features that nobody notices?
How to Answer
Think of the most challenging decision you had to make that had resounding consequences on people, product, and company processes. Describe the challenge and make sure that they know that before you made the decision you completely understood its ramifications. A good PM understands the trade-offs and can make the hard decision that has the least trade-offs and the best outcomes for the business.
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