Below you will find an example answer that you can use as inspiration to create and structure your answers.
Situation and Task
‘In my previous job at a marketing firm, I have worked on several challenging projects. One time, when I just started at the company, I was asked to work with a small team on a marketing pitch deck for a new client.
We got the project because of our reputation and ability to take on the project on short notice. It was a great opportunity for us to show what we were capable of doing in a short amount of time.
Then, two weeks before the pitch deck presentation the client requested us to change the entire plan. It turned out that they were unhappy with our first concept and stated that it differed too much from the initial idea that they had in mind.
We organized a brainstorm meeting with the team to figure out what exactly went wrong at which point in the development of the pitch deck. After several hours we concluded that some parts of the project were developed based on assumptions without clearly asking the client for approval before moving on. I asked if I could take the lead on redeveloping the pitch deck. For me, this was a challenge, as well as a great opportunity.
It was a challenge because I had never created a pitch deck working at this company and we had a short amount of time, but it was a great opportunity because I had experience with creating these decks in several of my prior jobs, so it was a great chance to demonstrate my skills.
I overcame the challenge by getting the goals clear of what the client exactly wanted, analyzing their feedback, and setting up small milestones to track progress in the two weeks we had left.
We kept in touch with the client throughout the redevelopment process of the pitch deck and finished and submitted it one day before the deadline. Ultimately the client was very happy with our work, and we are still working with them today.
Include what you’ve learned from the situation
For me, the most important learning from this project is that it’s important to get the goals clear before a project starts. Furthermore, my experience taught me that the best way to work on challenging projects is to create milestones to track progress.
Now, at the start of a new project, I focus on the most difficult parts and challenges of the project so that I know as soon as possible if there are any issues or attention areas. If this is the case I have more than enough time to work on this before any deadlines. A detailed plan to work on a project is essential to finish it successfully.’