Company Name: IDFC FIRST Bank
Position: Operations Manager
Location: [Not specified]
Application Process: I applied via a walk-in interview before July 2022.
Interview Rounds:
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Round 1 - Resume Shortlist:
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Questions Asked: No specific questions were asked in this round. The focus was on reviewing my resume for professionalism and relevance.
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Your Approach: I ensured my resume was well-structured and free of unprofessional details like informal email addresses.
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Outcome: My resume was shortlisted for the next round.
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Round 2 - Group Discussion:
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Questions Asked: The topic was about loan repayment methods and providing multiple options to customers.
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Your Approach: I actively participated, shared practical repayment solutions, and listened to others’ perspectives to build a collaborative discussion.
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Outcome: I successfully advanced to the next round.
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Round 3 - Case Study:
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Questions Asked: A scenario where a customer’s e-NACH was not activated, and despite having sufficient funds, their EMI was not debited by the loan company. The task was to provide a solution.
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Your Approach: I suggested activating the e-NACH form by having the customer sign it and linking it to their account, along with verifying the ATM activation status.
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Outcome: My solution was well-received, and I progressed further in the process.
Preparation Tips:
- Focus on problem-solving skills, especially for case studies.
- Practice group discussions on financial and operational topics to improve articulation and teamwork.
Conclusion:
The interview process was thorough and tested both technical and collaborative skills. I learned the importance of clear communication and practical problem-solving in operational roles. For future candidates, I recommend brushing up on banking operations and being ready to think on your feet during case studies.